Senior Support Services Officer – Day Shift

Publicroles; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

ClearSkyAllied Health is seeking a Senior Support Services Officer for day shift in Brisbane. You will be the first point of contact, delivering welcoming, professional client service and coordinating inquiries and appointments across reception, intake, onboarding, ongoing service administration and offboarding.

You will support clinicians, operational leaders and satellite offices, contributing to efficient, person-centred allied health services through strong communication, records accuracy

Qualifications

• Excellent front-line client service and reception skills required.
• Experience managing client intake, onboarding and offboarding activities preferred.
• Ability to coordinate enquiries, appointments and maintain accurate records.
• Strong communication and administrative organisation with confidentiality.
• Current Australian driver licence is essential.

Responsibilities

• Provide welcoming, responsive service to clients, visitors and stakeholders.
• Coordinate daily clinic operations, scheduling, and client transactions.
• Support client intake, onboarding, transfer and offboarding processes.
• Collaborate with clinicians and operational staff for service coordination.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Time management

Microsoft Office

Adaptability

Confidential handling

Team collaboration

Procedures following

Driver licence

Education

University degree in business/allied health/related

Tools

Microsoft Office Suite

Job description

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Help create a welcoming,responsiveand professional experience for every person who connects withClearSkyAllied Health.
This front-line role combines reception, client service, servicecoordinationandaccurateadministration. You will support clients throughout their service journey while helping clinicians and operational teams deliver efficient, person-centredallied health services.
Why Join Clearsky?

• Be a valued first point of contact for clients, families,cliniciansand referrers.
• Contribute tosmooth clinic operations and positive client experiences.
• Work collaboratively across support services, clinical and operational teams.
• Build experience across intake, service administration,receptionand business improvement.
• Join a growing multidisciplinary allied healthorganisationguided by clear values.

27th October, 2026

About The Role?

Reporting to the Support Services Coordinator, you will provide high-quality front-line client service and reception support. You will coordinate enquiries and appointments,maintainaccuraterecords, andassistclients through intake, onboarding, ongoing serviceadministrationand offboarding. You will also support clinicians, operational leaders, satelliteofficesand agreed improvement projects.

What you'll be doing

Client service and reception

• Provide welcoming and responsiveserviceto clients,visitorsand stakeholders.
• Support daily clinic operations, scheduling, clienttransactionsand enquiries.
• RepresentClearSkyprofessionally and escape matters appropriately.

Client administration and service management

• Support client intake, onboarding,transferand offboarding activities.
• Collect,prepareandmaintainclient and clinical information accurately and confidentially.
• Keep files,databasesand administrative records complete and up to date.

Operational and team support

• Provide administrative,operationaland project support as directed.
• Collaborate with clinicians and operational staff to support service coordination.
• Support satellite-office, workplace,expoand eventlogisticswhenrequired.

Business improvement

• Identifyopportunities to improve front-line interactions and administrative workflows.
• Contribute to capacity-building andbusiness-improvementprojects.
• Support agreed changes to administrative systems and processes.

What we are looking for

Essential capabilities

• Strong communication,interpersonalandcustomer-serviceskills.
• Ability to manage multiple tasks and stricttimeframeswhilemaintainingaccuracy.
• Competence using Microsoft Office Suite and ability to learn new systems and technology.
• Critical thinking,organisationand confidence monitoring tasks and providing status updates.
• Professional and trustworthy handling of confidential information.
• Collaborative approach, ability to followproceduresand constructive response to changing priorities.
• Current Australian driverlicence.

Highly regarded

• At least one year of experience in a medical, allied health, alliedpracticeor similar service environment.
• Undergraduate qualification in business, alliedhealthora relatedfield.

Screening requirements

• Queensland BlueCard, orwillingness and eligibility to obtain.
• Yellow Card issued by Disability Services Queensland, or willingness and eligibility to obtain.

Ready to apply?

If you take pride in delivering excellent service, keepingimportant detailsontrackand helping clients and teams navigate their day smoothly, wewouldwelcome your application. JoinClearSkyAllied Health and contribute to accessible,ethicaland person-centredallied health services.

ClearSkyAllied Health is an Equal Opportunity Employer.