Administration Officer - Primary Health Care

Aboriginal & Torres Strait Islander Community Heal; Brisbane; On-site; AUD 60,000 - 73,000; Part time

Benefits offered by this job

Salary + super

Entertainment benefits

Training & development

Employee Assistance Program

Team events

Job summary

ATSICHS Brisbane delivers health care and community services that are culturally safe for Aboriginal and Torres Strait Islander peoples in Brisbane and Logan. The Administration Officer - Primary Health Care is the first point of contact at the clinics, handling reception, phone bookings, and general administration with a patient‑centred approach.

Candidates must identify as Aboriginal or Torres Strait Islander, hold a Certificate III in Business Administration (or equivalent), and have

Qualifications

• Identify as Aboriginal or Torres Strait Islander as required for the role.
• Certificate III in Business Administration (or equivalent).
• Experience in administration or service coordination.
• Ability to work in a multi-disciplinary team and understand the care cycle.
• Willingness to work across all ATSICHS Primary Health Clinic locations.

Responsibilities

• Manage the Phone Booking Hub to ensure smooth patient flow.
• Handle GP referrals and clinic administration with accuracy.
• Welcome and assist clients as they enter the clinic.
• Maintain ATSICHS policies and procedures in line with accreditation standards.
• Foster positive relationships with community organisations and stakeholders.

Skills

Identify as Aboriginal or Torres Strai

Administration experience

Multi-disciplinary teamwork

Driving Licence

Education

Certificate III in Business Administration (or equivalent)

National Police Certificate

Tools

MMex

Job description

Administration Officer - Primary Health Care

Posted: 26/10/2026

Closing Date: 09/11/2026

Job Type: Permanent - Part Time

Location: Brisbane

Job Category: Community Services and Development,Health, Medical & Pharmaceutical

To perform this role, it is essential that the person is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.

About:

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

You can access the full Position Description by visiting our website under "Join Our Team".

Administration Officer - Primary Health Care is a dynamic role. It is the first point of contact community have with the medical clinics. The role is subject to the duties of welcoming clients, providing phone booking Hub services and clinic administration. The Administration Officer - Primary Health Care is required to be solution based, ensure patient flow is conducted with minimal interruptions by effectively using time management skills, informative communication skills while observing the overall demeanour of the patients in waiting.

Duties

Phone Booking Hub

• Ensure patient flow is effective through clinic calendars.
• Display professional phone manner.

General Administration

• Ensure appropriate handling of GP referrals and correspondence.
• Ensure patient flow is effective through clinic calendars.
• Display professional phone manner,
• Ensure administration recalls are actioned daily.

Welcome

• Actively engage with clients as they enter the clinic, monitor clinic flow, queries, and support the clients that are waiting.

AND

• Maintain positive relationships with community organisations, hospitals, and other stakeholders.
• Foster a culture of continuous improvement.
• Ensure effective implementation and maintenance of ATSICHS Policy and procedures in line with AGPAL Accreditation Standards.

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We're untied in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You'll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.
• Starting salary of $66,672 + 12% Super.
• Part-time position.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2649 every Fringe Benefits Tax (FBT) year.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You'll be supported with training, access to learning and development opportunities (including LinkedIn Learninh) as well as career progression pathways.
• Employee Assistance Program - access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Desired Skills and Experience

Required

• Identify as Aboriginal or Torres Strait Islander.
• Certificate III in Business Administration (or equivalent).
• Previous experience working in administration and / or service coordination role.
• Ability to work as part of a multi-disciplinary team and understand the cycle of care patient system.
• Willingness and ability to work across all ATSICHS Primary Health Clinic locations to meet operational requirements.
• National Police Certificate.
• Evidence of Work Rights.
• Driving Licence.

Additional Requirements

• Previous experience working with an electronic Patient Management System such as MMex.
• Experience working within in Aboriginal and Torres Strait Islander community health service.
• Demonstrated organisation skills, including an ability to multi-task, to plan, set and prioritise.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.