Senior Support Engineer – Remote, Global On-Call

Redpanda Data Inc.; Australia; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Access to latest AI tools

Remote-first culture

Diverse team environment

Job summary

Redpanda Data Inc. is seeking a Technical Support Engineer to deliver exceptional customer support. You will be the main contact for customers, ensuring their satisfaction and solving technical challenges.

Ideal candidates have over 3 years in L3 support with strong skills in Linux, Kubernetes, and scripting. Join a diverse, remote-first team and contribute to a culture where trust and communication are prioritized.

Qualifications

• 3+ years of experience in L3 support of enterprise products.
• Strong understanding of Linux troubleshooting commands.
• Experience with deploying applications in Kubernetes.

Responsibilities

• Be the primary face of our organization to customers.
• Work with engineering to solve customer challenges.
• Build tools to improve support infrastructure.

Skills

Linux troubleshooting

Bash scripting

Python

Kubernetes

Public cloud providers

Communication skills

AI tooling

Job description

Redpanda Data Inc. is seeking a Technical Support Engineer to deliver exceptional customer support. You will be the main contact for customers, ensuring their satisfaction and solving technical challenges.

Ideal candidates have over 3 years in L3 support with strong skills in Linux, Kubernetes, and scripting. Join a diverse, remote-first team and contribute to a culture where trust and communication are prioritized.