Senior Student Experience Coordinator - Communications & Engagement

Curtin University; Bentley; On-site; AUD 109,000 - 117,000; Full time

Benefits offered by this job

Health & wellbeing services

Salary packaging

Additional leave

Job summary

Curtin University in Bentley, Western Australia, is seeking a Senior Student Experience Coordinator, Communications and Engagement, to support students across key stages of their academic journey and improve access to timely information.

You will develop targeted content, campaigns and governance across digital channels, collaborating with Student Services and Marketing to strengthen student reach and engagement.

Qualifications

• Degree-qualified with substantial relevant experience or an equivalent combination of education, training and experience.
• Demonstrated project management skills and ability to coordinate initiatives to deliver outcomes.
• Strong communication and presentation skills to engage stakeholders effectively.

Responsibilities

• Manage, develop and implement communication strategies, campaigns, channels and projects that support student experience priorities.
• Create and deliver targeted digital content with timely information across milestones.
• Communicate Faculty initiatives to stakeholders via presentations, meetings and reporting.
• Coordinate student voice activities to inform planning and improve the student experience.
• Promote programs and activities to increase student participation across clubs and partnerships.
• Analyse content and campaign performance and share insights for improvements.
• Develop governance across current student digital channels to ensure consistency and quality.

Skills

Project management

Stakeholder relations

Communication

Organization

Education

Degree qualification

Job description

Senior Student Experience Coordinator - Communications & Engagement

$109,277 - $117,331 + 17% superannuation.

Reference: 1678033

About the Role

As the Senior Student Experience Coordinator, Communications and Engagement, you will support students across key stages of their academic journey, with a focus on transition, early-stage progression and meaningful connection with Faculty of Business and Law programs and services. Working closely with the Director, Student Engagement and a range of internal partners, you will help plan and deliver initiatives that improve how students receive timely, relevant and practical information.

The Communication and Engagement Team leads a strategic, student-first approach to Faculty communications. Rather than relying on generic messaging, the team develops targeted content and campaigns that align with key academic, engagement and employability milestones, helping students make informed decisions and take up relevant opportunities.

This is an exciting opportunity to contribute to segmented campaigns, digital content, channel governance, stakeholder reporting and the Faculty’s yearly engagement plans, while using data and student feedback to strengthen reach, engagement and impact. This is a critical role embedded in a fast-paced working environment, that requires a creative, adaptable and innovative individual.

Who we are looking for

We are seeking an organised, creative and collaborative communications and engagement professional who can develop clear student-facing content, coordinate digital campaigns, manage competing priorities and use insights to improve outcomes. The successful applicant will be confident building relationships, presenting information clearly and supporting initiatives that enhance the Faculty student experience.

Your responsibilities will include

• Manage, develop and implement communication strategies, campaigns, channels and projects that support the Faculty’s student experience priorities.
• Create and deliver targeted digital content that provides students with timely, relevant information across key academic, engagement and employability milestones.
• Communicate Faculty initiatives to stakeholders through presentations, meetings, documentation and reporting.
• Coordinate student voice activities, including focus groups, consultations, surveys and other feedback channels, to inform Faculty planning and improve the student experience.
• Promote Faculty programs and activities to increase student participation, including support for clubs and societies, Students as Partners initiatives and broader engagement opportunities.
• Analyse content and campaign performance, share insights with stakeholders and recommend improvements.
• Develop and monitor governance across current student digital channels to support consistency, quality and best practice.
• Liaise and collaborate with Student Services, University Marketing, Curtin Global and Student Lifecycle Experience staff, as relevant.
• Support the creation, administration, monitoring and reporting of the Faculty of Business and Law’s yearly engagement plans.
• Provide day-to-day supervision, guidance and support to the Student Experience Advisor, Communication and Engagement and casual staff.
• Undertake research and benchmarking on digital trends, competitor activity and emerging best practice relevant to student communications and engagement.
• Undertake other activities reasonably required and consistent with the accountabilities and responsibilities of the role.

To be successful in this role, you will demonstrate

• A degree qualification and considerable relevant experience; extensive experience managing functional projects or activities; or an equivalent combination of education, training and experience.
• Demonstrated project management skills, with the ability to coordinate initiatives and deliver outcomes within agreed constraints.
• Ability to build and maintain productive relationships with stakeholders and partners.
• Strong communication and presentation skills, with the ability to engage others and present information clearly and professionally.
• Highly developed organisational skills, including the ability to prioritise work, manage competing demands and support multiple stakeholders.
• High-level analytical and problem-solving skills, with the ability to develop practical and innovative solutions.
• Ability to work autonomously with limited direction, as well as collaboratively in a team environment.
• Experience developing, analysing and improving digital content or communication strategies across student, customer or community engagement channels.
• Sound judgement, initiative and a student-centred approach to communications and engagement activities.

Role Requirements

• As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered. This is a full-time role; however, flexible work arrangements, including adjustment to 0.8 FTE, can be discussed.
• Successful applicants are subject to a National Police Clearance, and background, integrity, and reference checks to Curtin’s satisfaction.

About Curtin University

Curtin University proudly stands among the top one percent of global universities according to the ARWU 2025 rankings. We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page - https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/

What We Offer You

This Continuous G07 level role attracts a remuneration of $109,277 - $117,331 + 17% superannuation.

Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more.

For more reasons to work at Curtin, please visit https://staff.curtin.edu.au/discover-curtin/

Applications close

9pm (AWST) Monday 5th of October 2026.

Please note we are not accepting applications from recruitment agencies at this time.

Curtin reserves the right at its sole discretion to withdraw from the recruitment process, remove the advert, not to make an appointment, or to appoint by invitation, at any time.