Donor Experience Coordinator (Community Giving)

Curtin University; City Of Canning; On-site; AUD 109,000 - 117,000; Full time

Job summary

Curtin University is seeking a Donor Experience Coordinator within the University Advancement team to grow the community giving program and strengthen donor stewardship across the university.

You will manage the donor journey from awareness through to cultivation and stewardship, delivering campaigns across channels including telephone, direct mail, digital appeals and staff giving, while building lasting relationships with alumni, staff and the Curtin community.

Qualifications

• Proven experience developing and implementing fundraising strategies and programs.
• Strong relationship management skills with diverse stakeholders.
• Excellent written and verbal communication skills for varied audiences.
• Experience using CRM systems to manage donor data and engagement.
• Analytical mindset with ability to turn insights into strategies.
• Strong organisational skills and ability to manage multiple priorities.
• Collaborative, proactive approach with a focus on outcomes.

Responsibilities

• Develop and manage community giving programs and campaigns to boost alumni and staff participation.
• Create compelling content across channels and audiences.
• Leverage data and insights to inform campaign decisions and improvements.
• Design donor stewardship and recognition frameworks to retain support.
• Build and maintain relationships with alumni, donors, volunteers, staff and students.
• Provide leadership and training to staff involved in community giving.
• Monitor program performance and report outcomes to senior leaders.
• Contribute to broader fundraising campaigns and alumni engagement across the University.

Skills

Fundraising strategy

Donor relations

CRM experience

Analytics

Project management

Tools

Raiser's Edge

CRM systems

Job description

Reference Number: 1684438

Are you a creative and strategic fundraising professional who enjoys building relationships, developing engaging campaigns and turning data and insights into meaningful donor experiences? Join Curtin's University Advancement team and play a key role in growing our community giving program and strengthening donor stewardship across the University.

As the Donor Experience Coordinator, you will lead the development and delivery of Curtin's community giving program, helping to grow both the number and value of gifts while building lasting relationships with alumni, staff and the broader Curtin community.

You will manage the donor journey from awareness and prospect identification through to cultivation, solicitation and stewardship, delivering campaigns across channels including telephone, direct mail, digital appeals and staff giving.

You will also oversee Curtin's university-wide stewardship framework, ensuring donors are recognised, engaged and feel connected to the impact of their support.

Working collaboratively across the Advancement team and with stakeholders across the University, you will:

• Develop and manage innovative community giving programs and campaigns that increase alumni and staff donor participation and engagement.
• Develop communication strategies and compelling content across a range of channels and audiences.
• Use data, research and insights to inform campaign decisions, test approaches and identify opportunities for improvement.
• Develop and implement effective donor stewardship, recognition and retention strategies.
• Build strong relationships with alumni, donors, volunteers, staff, students and other key stakeholders.
• Provide leadership and support to staff involved in community giving programs, including recruitment and training.
• Monitor program performance, report on outcomes and provide recommendations to senior leaders.
• Contribute to broader fundraising campaigns and alumni engagement activities across the University.

Who we are looking for / Selection Criteria:

• Proven experience developing and implementing fundraising strategies and programs, including annual giving through direct mail, telephone and online channels.
• Strong relationship management skills and the ability to build effective partnerships with diverse stakeholders.
• Excellent written and verbal communication skills, with the ability to develop clear and engaging communications for diverse audiences.
• Experience using CRM systems to manage relationships, data and engagement activity.
• Strong research, analytical and problem-solving skills, with the ability to turn insights into practical strategies.
• Excellent project management and organisational skills, with the ability to manage competing priorities and meet deadlines.
• A proactive and collaborative approach, with a strong focus on delivering positive outcomes.

Experience in a tertiary education environment, particularly in alumni relations or fundraising, would be highly regarded. Knowledge of Raiser's Edge or equivalent CRM/CMS platforms, as well as experience managing staff or volunteers, would also be advantageous.

This is a full time, fixed term position, with a salary range between $109,277 - $117,331 (G07) per annum, plus 17% superannuation.

Role Requirements:

• As this is a fixed-term contract, you will require current work rights in Australia that match the tenure of this role
• Successful applicants are subject to a National Police Clearance, and background, integrity, and reference checks to Curtin's satisfaction

About Curtin University

Curtin University proudly stands among the top one percent of global universities according to the ARWU 2024 rankings. We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visitour Diversity and Inclusion page - https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/

What We Offer You:

Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more.

For more reasons to work at Curtin, please visit https://staff.curtin.edu.au/discover-curtin/

Applications close:9:00pm(AWST) on Sunday, 11th October 2026.

Late applications or applications received via email will not be considered, and only successful candidates will be contacted.

Please note we are not accepting applications from recruitment agencies at this time.

Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert.