Senior Specialists Medical Receptionist

Burwood Specialists; Burwood; On-site; AUD 65,000 - 85,000; Full time

Job summary

Burwood Specialists, a multidisciplinary medical practice in Burwood, NSW, is seeking a Senior Medical Receptionist to join our busy front desk and coordinate patient flow with care and accuracy. You will manage appointments, billing, referrals, and records using Gentu, while delivering a warm, confidential patient experience.

Experience in Medicare/private billing and strong organisation are essential. Join our team to support clinicians and ensure smooth daily operations in a patient‑centered

Qualifications

• Previous experience as a senior medical receptionist, ideally within a specialist medical practice.
• Strong hands-on experience with Gentu and a good understanding of Medicare and private billing.
• Excellent communication skills with a friendly, confident manner and respect for patient privacy.
• Strong organisational skills and the ability to manage competing priorities in a busy reception environment.

Responsibilities

• Creating a welcoming patient experience: managing reception and patient flow, answering enquiries with professionalism.
• Keeping specialist clinics organised: scheduling appointments, managing doctor diaries, using Gentu daily.
• Managing billing and accounts: processing patient payments, Medicare and private accounts, following up payments.
• Keeping information moving: coordinating referrals, correspondence and medical documentation with providers.
• Supporting a well-run practice: maintaining confidential records and assisting the Practice Manager.

Skills

Senior medical receptionist

Communication skills

Organisational skills

Tools

Gentu

Job description

Great specialist care starts before the consultation.

A patient calls to book their first specialist appointment. They're unsure what to expect, which referral they need, or how the billing works. You listen, explain the next steps, and help them feel more at ease.

For you, it might be a familiar conversation. For them, it can make a real difference.

At Burwood Specialists, we're looking for an experienced Senior Medical Receptionist who brings that same care to every interaction—and the organisational skills to keep a busy specialist practice running smoothly.

About us

Burwood Specialists is a multidisciplinary medical practice in Burwood, NSW, bringing together specialists across cardiology, endocrinology, general surgery, geriatrics, paediatrics, gynaecology and more. With a range of specialties in one location, our team is committed to providing personalised, comprehensive care for patients at different stages of life. burwoodspecialists.com.au

Our reception team is an essential part of that care. A welcoming first conversation, a carefully coordinated appointment and a clear explanation can make a specialist visit feel less daunting. We're looking for someone who understands that excellent administration and a positive patient experience go hand in hand.

About the role

This is a senior, hands-on front-desk position, working closely with our specialists, Practice Manager, patients and referring healthcare providers.

You'll help coordinate the day: keeping appointments organised, anticipating what needs attention and making sure patients feel informed and welcome. It's a role for someone who enjoys responsibility, takes pride in getting the details right and knows how to stay calm when priorities change.

What your day will involve

• Creating a welcoming patient experience: managing reception and patient flow, answering enquiries and handling sensitive conversations with professionalism and compassion.

• Keeping specialist clinics organised: scheduling appointments, managing doctor diaries and confidently using Gentu to support day-to-day practice administration.

• Managing billing and accounts: processing patient payments, Medicare and private accounts, and following up outstanding payments with accuracy and tact.

• Keeping information moving: coordinating referrals, correspondence and medical documentation, and liaising with specialists, GPs, hospitals and other healthcare providers.

• Supporting a well-run practice: maintaining accurate, confidential patient records, assisting with general administration and working alongside the Practice Manager to keep daily operations on track.

About you

You're an experienced medical receptionist who understands both sides of the role: the precision needed behind the desk and the warmth needed across it.

You notice a missing referral before it becomes a problem. You can explain an account clearly and respectfully. And when the diary changes, you can work through the next steps without making patients feel rushed.

You'll bring:

• Previous experience as a senior medical receptionist, ideally within a specialist medical practice.

• Strong hands-on experience with Gentu and a good understanding of Medicare and private billing.

• Excellent communication skills, with a friendly, confident manner and respect for patient privacy.

• Strong organisational skills, attention to detail and the ability to manage competing priorities in a busy reception environment.

• The judgement to work independently, alongside a collaborative approach to supporting colleagues.

Why this role matters

Your experience will make a difference beyond the reception desk. You'll help specialists stay focused on their patients, support the Practice Manager and make the practical side of accessing care easier for the people who visit us.

This is an opportunity to bring your skills to a role with variety, responsibility and meaningful day-to-day human connection.

Join Burwood Specialists

Bring your experience. Bring your warmth. Help make every patient's visit a little easier.