Senior Solutions Engineer: Enterprise SaaS & ECM

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Sydney

On-site

AUD 120,000 - 180,000

Full time

14 days+

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Job summary

RecordPoint is seeking a Solutions Engineer to work with enterprise customers in Australia. You will identify pain points, design use cases, and build compelling technical solutions with the engineering team.

You will present the platform in person and remotely, develop proofs of concept, respond to RFPs, and collaborate with sales to chase leads, upsell, and accelerate deployment across highly regulated industries such as government and finance.

Qualifications

Previous experience in a solutions or sales engineering role at a fast-growing SaaS technology company with a market presence in government, finance or highly regulated industries is preferred.
Combination of strong technical skills with good interpersonal and communication skills.
Commercial mindset and passion for finding innovative technical solutions to solve problems.
Strong presentation/demonstration skills, effectively working directly with prospects, customers, and executives.
Ability to manage a high volume of activities with varying priorities.
Excellent analytical and problem-solving abilities.
Experience working in the Enterprise Content Management (Content Services) industry.
Experience leading enterprise SaaS technical sales, implementations and/or equivalent Professional Services experience.
Exposure to Pricing, Revenue Management and Quote/Bid practices.
Deep knowledge of Records Management, Privacy and Data Compliance principles and their relevance to enterprise and government customers.
Understanding of enterprise application concepts, architecture, database objects, and integration technology capabilities.
Experience working with enterprise clients in highly regulated industries, e.g. Government, Finance, Oil & Gas.

Responsibilities

Identify pain points and use cases that RecordPoint can address.
Identify novel use cases and design and build effective solutions and materials.
Present the platform and solutions to customers in person and remotely.
Create and develop technical solutions and proofs of concept, leveraging the engineering team as needed.
Prepare commercial proposals and respond to RFPs, RFIs, and other proposal requests.
Work with sales teams to chase leads, convert customers, grow sales, and upsell existing clients.
Identify product enhancements and share them with product, marketing, and engineering teams.
Engage existing customers to accelerate deployment and contribute to successful outcomes.
Promote RecordPoint and its developer platform at conferences, tech meetups, and user meetups.
Maintain and enhance technical sales assets, materials, and internal documentation.
Assist with qualifying potential leads where technical expertise is required.
Conduct investigations that move leads from Sales Qualified to Closed Won.
Influence customer satisfaction and product and solution buy-in.
Facilitate customer experiences and mutually beneficial outcomes with field teams.
Develop and deliver technical demonstrations addressing customer problem sets and demonstrating value.
Assist with qualification and ongoing analysis of client needs, fit, and roadmap.
Provide thought leadership and contributions to RecordPoints pre-sales functions