Senior Solutions Engineer

RecordPoint; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

RecordPoint, a data lifecycle management SaaS provider, is hiring a solutions engineer to work with the Sales team, consulting with potential customers on how best to utilise the RecordPoint platform and designing innovative solutions.

You will own the technical sales elements—from GTM assets and technical sales materials to implementation plans and solution designs—and evangelise RecordPoint in the community. Hybrid work from Sydney or Melbourne is offered.

Qualifications

• Experience in a solutions or sales engineering role at a fast-growing SaaS technology company.
• Strong technical skills with good interpersonal and communication abilities.
• Commercial mindset and passion for innovative technical solutions.
• Strong presentation/demonstration skills with prospects, customers and executives.
• Ability to manage a high volume of activities with competing priorities.
• Excellent analytical and problem-solving abilities.

Responsibilities

• Identify customer pain points and use-cases RecordPoint can address.
• Design and build effective technical solutions and material.
• Present to customers in person or remotely to demonstrate our platform.
• Create and develop technical solutions and POCs with engineering support.
• Prepare commercial proposals and respond to RFPs, RFIs and similar requests.
• Collaborate with sales to chase leads, convert customers and upsell.
• Assist in identifying product enhancements and communicate with product/marketing/engineering.
• Engage with existing customers to accelerate deployment and outcomes.
• Promote RecordPoint at events and user meetups; maintain assets/docs.
• Assist with qualification of potential leads requiring technical input.

Skills

Solutions engineering

SaaS pre-sales

Presentation skills

Technical sales

Problem solving

Customer engagement

Education

Bachelor’s or Master’s degree in computer science or related field

Job description

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.

Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, and Pacific Gas & Electric (PG&E).

But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 130+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.

In this role, you will work closely with the sales team throughout the sales process and beyond to consult with potential customers on how best to utilise the RecordPoint platform. You will be challenged to find unique and innovative solutions to customer problems, and designing and presenting these to the customer. You will work collaboratively with all elements of the business to provide a comprehensive and compelling story about RecordPoint, our products and our services to the world. You’ll own the technical sales elements, from GTM assets and technical sales material through to implementation plans and solution designs, and be an evangelist for RecordPoint in the community.

Ideal candidate will work in a Hybrid capacity from our Sydney or Melbourne office.

You will do:

• Work with customers of all sizes to identify their pain points and use-cases that RecordPoint can assist with
• Identify novel use-cases, and design and build effective solutions and material for these
• Present to customers, both in person and remotely, to demonstrate our platform and solutions
• Create and develop technical solutions and POCs, leveraging the engineering team where needed
• Prepare commercial proposals and respond to RFPs, RFIs and other proposal requests
• Work with the sales teams to chase leads, convert customers, grow sales and upsell to existing clients
• Assist with identifying product enhancements and sharing these with the product, marketing and engineering teams
• Engage with existing customers to accelerate deployment and contribute to successful outcomes
• Promote RecordPoint and its developer platform at events, including conferences, tech meetups and user meetups
• Continuously develop, maintain and enhance technical sales assets and materials, and internal documentation
• Assist with the qualification of potential leads where technical expertise is required

You will be Responsible for

• Conversion - conducting the investigation that helps move leads through the pipe from Sales Qualified to Closed Won.
• Experience - customer satisfaction and buy-in for the product and solution as influenced by your work
• Enablement – work with the other field teams to facilitate a great customer experience and mutually beneficial outcome.
• Presentation – Development and delivery of technical demonstrations addressing problem sets and demonstrating value.
• Value Analysis – Assistance with qualification and ongoing analysis of client needs, fit and roadmap.
• Learning – constant thought leadership and contributions to RecordPoint’s pre-sales functions

You will bring:

• Previous experience in a solutions or sales engineering role at a fast-growing SaaS technology company that has a market presence in government, finance or highly regulated industries is preferred
• A combination of strong technical skills with good interpersonal and communication skills
• A commercial mindset and be passionate about finding innovative technical solutions to solve problems
• Strong presentation/demonstration skills, effectively working directly with prospects, customers, and executives
• Ability to manage a high volume of activities with varying priorities
• Excellent analytical and problem-solving abilities

Your background might include:

• Experience working in the Enterprise Content Management (Content Services) industry
• Experience leading enterprise SaaS technical sales, implementations and/or equivalent Professional Services experience
• Exposure to Pricing, Revenue Management and Quote/Bid practices
• Deep knowledge of Records Management, Privacy and Data Compliance principles and how they relate to the needs of enterprise and government customers
• Understanding of enterprise application concepts, architecture and database objects, and integration technology capabilities
• Experience working with enterprise clients in highly regulated industries e.g.. Government, Finance, Oil & Gas
• Bachelor’s or Master’s degree in computer science or related field

Know more:

By checking us out on all the usual platforms, and especially our About Us https://www.recordpoint.com/about

or our Life at RecordPoint blog: https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint

RecordPoint is an equal opportunities employer.

We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.

If you want to know what to expect from a RecordPoint application process, read more here: https://www.recordpoint.com/careers

You will need to pass a police background check to be eligible for employment at RecordPoint.