Senior Solutions Engineer

Shopify Inc.; Australia; Remote; AUD 120,000 - 180,000; Full time

Job summary

Shopify is seeking a Senior Solutions Engineer on the APAC team to advise merchants across Australia and New Zealand. You will blend technical depth, commercial awareness, and clear communication to guide multi-stakeholder decisions and define adoptable solutions.

Based in Australia, you’ll work hands-on, collaborate across functions, and leverage AI daily to accelerate discovery, demos, and validation. Travel for customer meetings and events is expected.

Qualifications

• Experience in solutions engineering or related field.
• Ability to translate complex business needs into technical requirements.
• Strong commercial instincts linking tech recommendations to outcomes.
• Excellent written and verbal communication.

Responsibilities

• Run deep discovery with merchants and partners to map requirements.
• Design architectures across Shopify stack, including migrations.
• Deliver tailored demos and technical narratives for merchant outcomes.
• Collaborate cross-functionally to shape opportunity strategy and remove blockers.
• Leverage AI to accelerate research, demos, and validation.
• Know when to go deep, simplify, or escalate to specialists.

Skills

Solutions engineering

Requirements discovery

Communication

Stakeholder influence

Ambiguity tolerance

AI tooling

Tools

Claude

Cursor

Gemini

NotebookLM

Job description

Shopify's Solutions Engineers are trusted technical advisors who help merchants design and adopt the right commerce solutions. You'll blend technical depth, commercial awareness, and clear communication to guide merchants through complex, multi-stakeholder decisions.

As a Senior Solutions Engineer on the APAC team, you'll support merchants across Australia and New Zealand. The team operates with a high degree of self-sufficiency. Time zones, market complexity, and regional scale mean you'll need to be hands‑on, collaborative, and comfortable using AI as a daily multiplier.

Key Responsibilities

Run deep discovery with merchants and partners, mapping workflows, systems, constraints, risks, and success metrics to find the real problem behind stated requirements.

Design practical solution architectures across Shopify's commerce stack and adjacent systems (ERP, OMS, payments, integrations), including migration paths from legacy platforms.

Make it real through tailored demos, prototypes, diagrams, workshops, and technical narratives that connect Shopify capabilities to merchant‑specific outcomes.

Partner cross‑functionally with Account Executives, Solution Partners, Product, Launch, and CSM teams to shape opportunity strategy, remove blockers, and translate field insights back into the business.

Use AI to accelerate your work, from merchant research and transcript synthesis to demo planning and technical validation, while building reusable tools, prompts, and workflows that create leverage for the team.

Apply judgment on when to go deep, when to simplify, when to bring in specialists, and when to challenge assumptions.

Qualifications

Relevant experience in solutions engineering, sales engineering, technical consulting, solutions architecture, or commerce technology implementation.

Technical fluency across APIs, integrations, data flows, authentication, webhooks, and modern SaaS architecture, with enough depth to shape practical, adoptable solutions.

Strong requirements discovery skills, including gathering, inferring, and interpreting complex business needs from customers, then translating them into clear technical requirements and scalable solutions across Shopify and adjacent systems.

Commercial instincts that connect technical recommendations to merchant outcomes, including revenue growth, operational efficiency, customer experience, and risk reduction.

Clear communication, with the judgment to turn complexity into simple, compelling stories for both executive and technical audiences, written and verbal.

Strong stakeholder influence, including earning trust, reading the room, building champions, and navigating tension across technical, executive, and partner stakeholders.

Comfort with ambiguity and self‑directed learning in a fast‑moving, regionally distributed team.

Practical use of AI tools without over‑relying on them as a substitute for technical thinking or customer empathy.

Based in Australia, with ability to travel for customer meetings, partner engagements, and team events.

Nice to Haves

Experience with Shopify, commerce platforms, POS, B2B, retail operations, or integration‑heavy environments, particularly in ANZ enterprise or mid‑market sales cycles.

Hands‑on experience with AI‑assisted development or workflow tools (Claude, Cursor, Gemini, NotebookLM, or similar).

A track record of creating reusable assets, enablement, or internal systems that make others around you better.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life‑defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.