Senior Software Lifecycle Specialist

NTT DATA, Inc.; Melbourne; Hybrid; AUD 100,000 - 150,000; Full time

Job summary

A global technology services company is seeking a Senior Software Lifecycle Specialist in Melbourne to enhance client satisfaction and maximize software investments. This mid-senior level role involves account planning, conducting training programs, and developing Software Success plans. Ideal candidates will have strong sales skills and a background in business management. The position offers a hybrid work environment.

Qualifications

• Advanced experience in account planning, stakeholder mapping, and management techniques.
• Ability to interpret clients' business strategies and identify opportunities for solutions.

Responsibilities

• Build and maintain strong client relationships.
• Conduct regular training programs for clients.
• Create and manage Software Success plans.

Skills

Advanced experience in account planning

In-depth knowledge of products and services

Excellent sales skills

Proficiency in executing on-time renewals

Understanding of IT service environments

Ability to manage contracts

Strong communication skills

Education

Bachelor's degree in business management

Job description

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Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Senior Software Lifecycle Specialist at NTT DATA, you will be our clients' trusted advisor for software, helping them maximize the value of their software investments and ensuring their overall satisfaction and loyalty. Your key role is to build and maintain strong client relationships, driving the adoption, expansion, and renewal of our software offerings.

You will work closely with our Client Managers and Service delivery Managers to ensure seamless and effective client engagement. You will create and manage Software Success plans that promote accelerated software usage and feature adoption, aligning your efforts with the clients' business and operational objectives.

Your day-to-day activities will include conducting regular training programs to guide clients on utilizing specific software features, as well as identifying and seizing opportunities for upselling and cross-selling. You will ensure regular business reviews are held to demonstrate the value of our solutions, and you will be responsible for reporting success metrics back to our organization and its vendors.

As the conduit between our Client Managers, Professional Services, and Consulting teams, you will document case studies and design best practices for software-defined infrastructure, usage, and adoption. You will also support our Client Success Managers in securing successful on-time renewals, making sure we fully leverage vendor rebates and lifecycle credits.

To thrive in this role, you need to have:

• Advanced experience in account planning, stakeholder mapping, and management techniques.
• In-depth knowledge of our products, services, and core functionalities, along with an understanding of industry insights and the competitive landscape.
• Excellent sales skills, including consultative selling, negotiation, and the ability to close deals.
• Proficiency in executing on-time renewals with minimal volume or price churn.
• Advanced understanding of IT service environments, service operations, ITIL practices, and financial statements.
• Ability to manage contracts and communicate their value to clients effectively.
• Ability to interpret clients' business strategies and identify opportunities for our solutions and services.
• Excellent interpersonal skills to develop and maintain solid stakeholder relationships up to the management level.
• Strong communication skills, both verbal and written, complemented by good questioning and analytical abilities.
• A bachelor's degree in business management or a related field is strongly preferred.
• Financial acumen knowledge and understanding.
  
  

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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