Senior Software Engineer (Customer Relationship and Engagement)

Adelaide University; Adelaide; On-site; AUD 122,000 - 136,000; Full time

Job summary

Adelaide University is seeking a Senior Software Engineer for the Customer Relationship and Engagement team. The role focuses on building, integrating and modernising its CRM environment using Oracle CX Cloud products and related platforms.

You will collaborate across Oracle Fusion Cloud, B2C Service Cloud, Eloqua and Genesys Cloud, delivering robust integrations, scalable data mappings and secure solutions to support student services and external engagement.

Qualifications

• Experience designing, configuring and extending enterprise SaaS CRM platforms.
• Experience with Oracle Fusion Cloud, Oracle B2C Service Cloud or equivalent.
• Delivery of modern, user-centered web applications focusing on performance and accessibility.
• Strong REST API development and integration tooling capabilities.
• Solid enterprise security knowledge: RBAC, data security and governance.

Responsibilities

• Design, configure and extend enterprise SaaS CRM platforms with scalable architectures.
• Integrate CRM systems with Oracle Fusion Cloud, B2C Service Cloud, OIC and Eloqua.
• Develop fast, reusable web interfaces with attention to performance and accessibility.
• Lead engineering practices, reviews and mentoring across the team.

Skills

CRM systems

SaaS platforms

REST APIs

SQL

Data modelling

Security

Engineering leadership

Mentoring

Stakeholder engagement

Job description

Senior Software Engineer (Customer Relationship and Engagement)

• Based in IT Engagement and Education Success at the City / Mawson Lakes Campus
• Full-time continuing position
• Salary Range: $121,744- $135,754 per annum (plus 17% superannuation)

At Adelaide University, we create the opportunities you need to achieve your ambitions – because when you thrive, we thrive.

We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it’s a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia’s future change-makers and create a better tomorrow.

Workthat matters

Join our Customer Relationship and Engagement IT Product team and help build, integrate and modernise a diverse and innovative customer engagement systems environment, based upon the Oracle CX Cloud suite of applications.

You’ll work across Oracle Fusion Cloud, Oracle B2C Service Cloud (RightNow), Oracle Integration Cloud (OIC) and Oracle Marketing Cloud (Eloqua), supporting integrations with platforms such Genesys Cloud Contact Centre. Our environment includes API integrations, complex data mappings, CRM workflows and integrations, all supporting student services and external engagement. You’ll contribute to both day-to-day engineering and the evolution of our CRM platform.

The role can be primarily based at either City East or Mawson Lakes campus.

Curious to learn more? Explore the full role description above to discover more about this opportunity.

The team

This role forms part of the IT Engagement and Education Success team within the Information Technology Function and is aligned to the Corporate Portfolio within the University.

Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence.

This role is perfect for an engineer who enjoys solving complex integration problems and helping shape the enterprise CRM ecosystem. A collaborative and solutions-focused technical professional with a passion for innovation and continuous improvement, you’ll bring a proactive approach to problem-solving, strong analytical thinking and the ability to navigate complex technical challenges with confidence. You enjoy sharing your knowledge, mentoring others and building strong relationships with stakeholders, vendors and team members.

Learn more about our people, what we stand for and what we offer at Careers at AU .

Experience

To join our community and thrive in this role, you will likely have the following skills and experience:

• Strong experience designing, configuring and extending enterprise SaaS platforms, specifically CRM systems, with an understanding of related business processes, data models, scalability, maintainability and solution architecture.
• Experience with enterprise platforms such as Oracle Fusion Cloud, Oracle B2C Service Cloud or comparable SaaS/ERP/CRM platforms.
• Experience delivering modern, user-centred web applications and interfaces, with a focus on performance, reusability, accessibility and usability.
• Strong integration capability developing REST APIs, and using integration platforms and related technologies, including troubleshooting complex end-to-end integration issues.
• Solid understanding of enterprise security, including role-based access control, data security, identity and governance.
• Strong scripting or programming capability for implementing business rules, custom behaviours and automation.
• Strong SQL and data modelling and analysis skills, including reporting, analytics and working with enterprise reporting platforms.
• Strong stakeholder engagement and requirements analysis skills, with the ability to translate business needs into practical, sustainable technical solutions.
• Ability to provide technical leadership, establish engineering practices, conduct design/code reviews, and mentor developers and other team members.

Ourcommitment to inclusionand diversity

We are committed to fostering a culture of inclusion where diversity iscelebratedand everyone feels respected and valued.Adelaide University, Tirkangkaku isanequal opportunityemployer,committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. Westrongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of allages,genders,cultural backgrounds, sexual orientations, andgender identities. We are committed to supporting flexible workingarrangementsand providing reasonable adjustments throughout the recruitment process.

For further information about this opportunity, please contact (quoting reference number 493650):

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

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