Senior Sessional Ombudsman, Investment & Advice (Flexible)

Australian Financial Complaints Authority Limited

Melbourne

Remote

AUD 150,000 - 230,000

Full time

12 days ago

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Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Australian Financial Complaints Authority (AFCA) in Melbourne is seeking a Sessional Ombudsman for Investment & Advice disputes. You will join a collaborative, senior team resolving complex issues with regulators, industry and consumer stakeholders.

This role is engagement-based and designed for experienced legal professionals seeking flexible, per‑engagement work. The position offers a fixed three-year term with remote work options and access to AFCA's resources, specialist teams, and ongoing

Qualifications

To be successful in this role, you will need: a senior level of legal qualifications with executive experience.
Experience in financial services: financial planning, stockbroking, funds, cryptocurrencies, or derivatives.
Experience in tribunals, EDR schemes, regulatory agencies, or related practice areas.
Strong analytical ability to manage complex issues and caseloads.
High-level written and verbal communication to engage with the insurance sector and community.
Ability to explain complex concepts simply.
Ability to explain decisions to firms and complainants.
Ability to coach and mentor junior staff.
Resilience and focus to handle challenges and public scrutiny.
Excellent engagement skills to build positive relationships.

Responsibilities

Join AFCA as a Sessional Ombudsman and make a meaningful impact in Investment and Advice (I&A) disputes.
Engage with regulators, industry and consumer stakeholders to address issues affecting the I&A sector.
Contribute to fair and timely dispute resolution on a per-engagement basis.
Provide leadership, guidance and mentoring to junior staff.
Adapt engagements based on availability and organizational needs.