Sessional Ombudsman, Investment & Advice

Australian Financial Complaints Authority Limited; Brisbane; Remote; AUD 180,000 - 300,000; Full time

Benefits offered by this job

Best Places to Work 2024

Most Inclusive Workplace 2024

Employer of Choice Public Sector

AWEI Accreditation 2024

Family Friendly Workplace

Hybrid Working

Job summary

AFCA in Brisbane is seeking a Sessional Ombudsman for Investment & Advice disputes. This fixed-term role (three years) offers flexible, per-engagement work with remote options, from one day a week to several days per month.

We value senior legal qualifications, broad industry knowledge (financial planning, stockbroking, funds, crypto or derivatives), and the ability to explain complex decisions clearly while mentoring junior staff.

Qualifications

• Legal qualifications with senior executive experience.
• Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives.
• Experience in tribunals, EDR schemes, regulatory agencies, related business entities, or private practice.
• Strong analytical skills to manage complex issues and a busy caseload.
• High-level written and verbal skills to engage with the insurance sector and community.
• Ability to explain complex concepts simply.
• Skills to verbally explain decisions to firms and complainants.
• Ability to coach and mentor junior staff.
• Strong resilience and focus to handle challenges and public scrutiny.
• Excellent skills to build positive relationships.

Skills

Legal Expertise

Industry Knowledge

Diverse Backgrounds

Analytical Prowess

Communication Excellence

Simplicity in Complexity

Decision Explanation

Coaching Ability

Resilience and Determination

Engagement Skills

Job description

Sessional Ombudsman, Investment & Advice

Australian Financial Complaints Authority – Brisbane QLD

Job Description

Join AFCA as a Sessional Ombudsman and make a meaningful impact in Investment and Advice (I&) disputes.

The I&A decision-making team at AFCA, led by Lead Ombudsman, Shail Singh, plays a pivotal role in resolving complex complaints and working closely with regulatory, industry and consumer stakeholders to address key issues affecting the investment and advice sector.

We are seeking an experienced Sessional Ombudsman to join our dynamic, highly collaborative team. This is an opportunity to contribute your expertise on a flexible, per‑engagement basis, supporting fair and timely dispute resolution. As part of our pool of skilled dispute‑resolution professionals, you’ll have access to AFCA’s resources, specialist teams, and ongoing support.

Engagements vary based on your availability, ranging from one day a week for several months, to a few days per month, or longer‑term arrangements. It’s flexibility with purpose and allows you to pursue other interests or responsibilities.

This role is ideally suited to a senior, legally qualified professional with deep I&A sector experience and a proven record of achievement. If you’re at a stage in your career where you’re looking to apply your judgement, experience and leadership to work that drives positive outcomes and strengthens the sector whilst still pursuing personal interests, we’d love to hear from you.

This is a Board‑appointed, fixed‑term position for three years, with the flexibility to work remotely if that suits your lifestyle.

Bring your expertise. Shape better outcomes. Help lift standards across the I&A sector.

Qualifications

Our team is at the forefront of complaint resolution, engaging with industry and consumer groups to tackle key issues affecting I&A customers. This broad area includes complaints against financial planners, stockbrokers, managed funds, timeshares, traditional trustees, cryptocurrency wallet providers, and even horse‑racing syndicates! While expertise in all these areas isn't necessary, knowledge in at least one is required, and multiple areas are highly desirable.

To be successful in this role, you will need:

• Legal Expertise:Legal qualifications with senior executive experience.
• Industry Knowledge:Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives.
• Diverse Backgrounds:Experience in tribunals, EDR schemes, regulatory agencies, related business entities, or private practice.
• Analytical Prowess:Strong analytical skills to manage complex issues and a busy caseload.
• Communication Excellence:High-level written and verbal skills to engage with the insurance sector and community.
• Simplicity in Complexity:Ability to explain complex concepts simply.
• Decision Explanation:Skills to verbally explain decisions to firms and complainants.
• Coaching Ability:Ability to coach and mentor junior staff.
• Resilience and Determination:Strong resilience and focus to handle challenges and public scrutiny.
• Engagement Skills:Excellent skills to build positive relationships.

Additional Information

What's on offer

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the‑art offices designed for collaboration and wellbeing.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [emailprotected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.