Senior ServiceNow ITSM Specialist | Own & Elevate ITSM

Verse; Western Australia; On-site; AUD 120,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Flexible working arrangements

Ongoing learning opportunities

Job summary

A technology solutions provider in Perth is seeking a ServiceNow/ITSM Specialist to manage their IT Service Management platform. In this mid-senior level role, you will administer and improve the ServiceNow ITSM modules, ensuring alignment with ITIL best practices. The ideal candidate has proven experience with ServiceNow along with strong problem-solving and stakeholder engagement skills. Additionally, you will enjoy a competitive salary and flexible working arrangements.

Qualifications

• Proven experience working with ServiceNow ITSM in a hands-on role.
• Strong understanding of ITIL processes.
• Experience with ServiceNow administration and configuration.

Responsibilities

• Administer and configure the ServiceNow ITSM platform.
• Manage core ITSM modules including Incident and Problem.
• Collaborate with IT teams and business stakeholders.

Skills

ServiceNow ITSM

ITIL processes

ServiceNow administration

Dashboards and reporting

Problem-solving skills

Tools

ServiceNow

Job description

A technology solutions provider in Perth is seeking a ServiceNow/ITSM Specialist to manage their IT Service Management platform. In this mid-senior level role, you will administer and improve the ServiceNow ITSM modules, ensuring alignment with ITIL best practices. The ideal candidate has proven experience with ServiceNow along with strong problem-solving and stakeholder engagement skills. Additionally, you will enjoy a competitive salary and flexible working arrangements.