ServiceNow/ITSM Specialist

Verse; Western Australia; On-site; AUD 120,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Flexible working arrangements

Ongoing learning opportunities

Job summary

A technology solutions provider in Perth is seeking a ServiceNow/ITSM Specialist to manage their IT Service Management platform. In this mid-senior level role, you will administer and improve the ServiceNow ITSM modules, ensuring alignment with ITIL best practices. The ideal candidate has proven experience with ServiceNow along with strong problem-solving and stakeholder engagement skills. Additionally, you will enjoy a competitive salary and flexible working arrangements.

Qualifications

• Proven experience working with ServiceNow ITSM in a hands-on role.
• Strong understanding of ITIL processes.
• Experience with ServiceNow administration and configuration.

Responsibilities

• Administer and configure the ServiceNow ITSM platform.
• Manage core ITSM modules including Incident and Problem.
• Collaborate with IT teams and business stakeholders.

Skills

ServiceNow ITSM

ITIL processes

ServiceNow administration

Dashboards and reporting

Problem-solving skills

Tools

ServiceNow

Job description

Location: Perth, Western Australia, Australia

ServiceNow/ITSM Specialist

Verse Perth, Western Australia, Australia

This range is provided by Verse. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$120,000.00/yr - A$135,000.00/yr

Direct message the job poster from Verse

Tech Recruiter | Helpdesk | Infrastructure | Cloud Technologies | Verse Group

We are seeking an experienced ServiceNow / ITSM Specialist to take ownership of our IT Service Management platform and processes. This is a hands‑on, all‑rounder role suited to someone who enjoys working across configuration, administration, improvement initiatives, and stakeholder engagement.

You will play a key role in ensuring ServiceNow supports efficient service delivery, aligns with ITIL best practices, and continues to evolve with business needs.

Key Responsibilities

• Administer, configure, and support the ServiceNow ITSM platform
• Manage and enhance core ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB
• Develop workflows, business rules, catalog items, forms, and dashboards
• Support integrations with other enterprise systems
• Maintain data quality, particularly across CMDB and service catalogues
• Act as a subject matter expert for ITSM processes and ServiceNow best practices
• Collaborate with IT teams, vendors, and business stakeholders
• Provide user support, troubleshooting, and platform optimisation
• Contribute to continuous service improvement initiatives

Skills & Experience

• Proven experience working with ServiceNow ITSM in a hands‑on role
• Strong understanding of ITIL processes and service management frameworks
• Experience with ServiceNow administration, configuration, and customisation
• Experience with reporting, dashboards, and performance metrics
• Ability to work across technical and non‑technical stakeholders
• Self‑starter with strong problem‑solving skills

Desirable (Nice to Have)

• ServiceNow certifications (CSA, CIS-ITSM or similar)
• Experience with additional ServiceNow modules (e.g. ITOM, HRSD, CSM)
• Experience in enterprise or regulated environments
• Exposure to Agile or DevOps ways of working

Why Join Us?

• Work in a varied, hands‑on role with real ownership of the platform
• Opportunity to influence ITSM maturity and best practice
• Supportive team environment with ongoing learning opportunities
• Competitive salary and flexible working arrangements

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

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