Senior ServiceNow Developer - Initial 12-Month Contract

SmartRecruiters, Inc.; City of Melbourne; On-site; AUD 150,000 - 210,000; Full time

Job summary

NCS Australia is seeking an experienced Senior ServiceNow Developer to design, develop, and optimise enterprise-scale ServiceNow solutions across ITSM, CSM and CMDB. This hands-on role requires deep technical expertise and the ability to influence technical decisions in complex environments.

Join a collaborative team that values growth, innovation and delivery excellence. The contract is 12 months and includes close interaction with stakeholders, architects and engineering teams to drive

Qualifications

• Significant hands-on ServiceNow development experience in large enterprise settings.
• Strong know-how across ITSM, CSM and CMDB with integrations.
• Proven ability to upgrade ServiceNow platforms and maintain performance.

Responsibilities

• Design, develop, test and deploy high-quality ServiceNow solutions across ITSM, CSM and CMDB.
• Build and maintain configurations, integrations, Scripted REST APIs and connectors.
• Support and deliver ServiceNow platform upgrades.
• Troubleshoot and optimise platform performance, tuning and sizing.
• Apply best practices including NowCreate, HealthScan, ATF and automated testing.
• Review configurations to improve quality, maintainability and performance.
• Partner with stakeholders, architects and engineers to drive scalable outcomes.

Skills

ServiceNow dev

ITSM

CSM

CMDB

Scripted REST APIs

Connectors

Platform upgrades

Performance tuning

Stakeholder mgmt

Tools

NowCreate

HealthScan

ATF

Job description

Senior ServiceNow Developer - Initial 12-Month Contract

• Contract
• Department: ACE

Make extraordinary happen

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

We’re looking for an experienced Senior ServiceNow Developer to join our team and play a key role in designing, developing and optimising enterprise-scale ServiceNow solutions.

This is a hands-on position suited to someone with deep ServiceNow technical expertise who can work confidently across complex environments, influence technical decisions and partner effectively with business stakeholders, architects and engineering teams.

What you’ll be doing

• Design, develop, test and deploy high-quality ServiceNow solutions across ITSM, CSM and CMDB.
• Build and maintain scripts, configurations, integrations, Scripted REST APIs and connectors.
• Support and deliver ServiceNow platform upgrades.
• Troubleshoot and optimise platform performance, tuning and sizing.
• Apply ServiceNow best practices and methodologies, including NowCreate, Business Smart Customization, HealthScan and Automated Test Framework (ATF).
• Review existing configurations and customisations and identify opportunities to improve platform quality, maintainability and performance.
• Champion good development practices and minimise unnecessary or high-risk customisation.
• Partner with business stakeholders, architects and engineers to drive practical, scalable technical outcomes.

Qualifications

• Significant years of hands-on ServiceNow development experience, ideally within complex enterprise environments.
• Strong hands-on development experience across ITSM, CSM and CMDB.
• Experience developing ServiceNow integrations using Scripted REST APIs and connectors.
• Proven experience with ServiceNow platform upgrades.
• Strong knowledge of platform performance troubleshooting, tuning and sizing.
• Sound understanding of ServiceNow configuration, coding and customisation best practices.
• Ability to distinguish between effective configuration and unnecessary customisation, with a focus on platform sustainability.
• Strong stakeholder management skills with the confidence to influence technical and business decisions.
• A collaborative approach, positive attitude and one-team mindset.

At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. (removed call-to-action)

We are in the process of refreshing our employee benefits, so don’t forget to ask our Talent Acquisition Team about what’s on offer.

We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at [emailprotected].

Other important stuff

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.

As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ.

Visit our website https://www.ncs.co/en-au/ for more information.

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.