Senior ServiceNow Developer - Initial 12-Month Contract

SmartRecruiters, Inc.; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

NCS Australia seeks a Senior ServiceNow Developer for an initial 12-month contract to design, build and optimise enterprise ServiceNow solutions across ITSM, CSM and CMDB. You will work with stakeholders, architects and engineers to deliver scalable outcomes in complex environments.

This hands-on role requires deep ServiceNow expertise, ability to influence technical decisions and a focus on performance, upgrades and sustainable customization within a dynamic team.

Qualifications

• Extensive hands-on ServiceNow development in complex enterprise environments.
• Strong experience across ITSM, CSM and CMDB.
• Proven experience with ServiceNow integrations using Scripted REST APIs and connectors.
• Experience with ServiceNow platform upgrades and performance tuning.

Responsibilities

• Design, develop, test and deploy high-quality ServiceNow solutions across ITSM, CSM and CMDB.
• Build and maintain scripts, configurations, integrations, Scripted REST APIs and connectors.
• Support and deliver ServiceNow platform upgrades.
• Troubleshoot and optimise platform performance, tuning and sizing.
• Apply ServiceNow best practices including NowCreate, HealthScan and ATF.
• Review configurations to improve quality, maintainability and performance.
• Champion good development practices and minimise high-risk customisation.
• Partner with stakeholders to drive scalable technical outcomes.

Skills

ServiceNow

ITSM

CSM

CMDB

Scripted REST APIs

Integrations

Performance tuning

Stakeholder mgmt

Team collaboration

Tools

NowCreate

ATF

HealthScan

Job description

Senior ServiceNow Developer - Initial 12-Month Contract

• Contract


• Department: ACE

Make extraordinary happen

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

We’re looking for an experienced Senior ServiceNow Developer to join our team and play a key role in designing, developing and optimising enterprise-scale ServiceNow solutions.

This is a hands‑on position suited to someone with deep ServiceNow technical expertise who can work confidently across complex environments, influence technical decisions and partner effectively with business stakeholders, architects and engineering teams.

What you’ll be doing

• Design, develop, test and deploy high-quality ServiceNow solutions across ITSM, CSM and CMDB.


• Build and maintain scripts, configurations, integrations, Scripted REST APIs and connectors.


• Support and deliver ServiceNow platform upgrades.


• Troubleshoot and optimise platform performance, tuning and sizing.


• Apply ServiceNow best practices and methodologies, including NowCreate, Business Smart Customization, HealthScan and Automated Test Framework (ATF).


• Review existing configurations and customisations and identify opportunities to improve platform quality, maintainability and performance.


• Champion good development practices and minimise unnecessary or high‑risk customisation.


• Partner with business stakeholders, architects and engineers to drive practical, scalable technical outcomes.

• Significant years of hands‑on ServiceNow development experience, ideally within complex enterprise environments.


• Strong hands‑on development experience across ITSM, CSM and CMDB.


• Experience developing ServiceNow integrations using Scripted REST APIs and connectors.


• Proven experience with ServiceNow platform upgrades.


• Strong knowledge of platform performance troubleshooting, tuning and sizing.


• Sound understanding of ServiceNow configuration, coding and customisation best practices.


• Ability to distinguish between effective configuration and unnecessary customisation, with a focus on platform sustainability.


• Strong stakeholder management skills with the confidence to influence technical and business decisions.


• A collaborative approach, positive attitude and one‑team mindset.

At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities.

We are in the process of refreshing our employee benefits, so don’t forget to ask our Talent Acquisition Team about what’s on offer.

We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at [e-mail] .

Other important stuff:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.

As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ.

Visit our website https://www.ncs.co/en-au/ for more information.

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.