Senior ServiceNow Developer (CSA/CAD Certified)

Powerdata Group; Australia; Remote; AUD 120,000 - 150,000; Full time

Job summary

Powerdata Group is seeking an experienced Senior ServiceNow Developer (CSA/CAD Certified) to support, maintain, and enhance enterprise ServiceNow environments. This remote role involves designing, configuring, integrating, and supporting ServiceNow applications with a focus on stability, security, and scalability.

You will collaborate with stakeholders, product owners, analysts, and infrastructure teams to deliver high-quality platform solutions and reduce technical debt while ensuring best

Qualifications

• Proven experience developing, configuring, and supporting ServiceNow environments.
• Hands-on with Flow Designer and IntegrationHub.
• Experience integrating systems using REST and SOAP APIs.
• Strong understanding of OAuth, LDAP, Import Sets, and Transform Maps.
• Experience supporting and troubleshooting MID Servers.
• Solid knowledge of ServiceNow security architecture including roles and ACLs.

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and modules.
• Develop workflows, Service Catalog items, and self-service capabilities.
• Maintain platform alignment with best practices and out-of-the-box functionality.
• Develop custom applications and reusable platform components.
• Develop and maintain automated and manual testing assets using ATF.
• Collaborate with stakeholders to provide estimates and technical guidance.
• Support upgrades, patching, and release management across environments.
• Troubleshoot incidents, defects, and performance issues.
• Produce deployment guides and technical documentation.

Skills

ServiceNow Development

GlideRecord

Script Includes

Business Rules

Client Scripts

Flow Designer

IntegrationHub

REST APIs

SOAP APIs

OAuth

LDAP

MID Servers

Transform Maps

ACLs

Update Sets

Scripting

Tools

Git

Source Control

ServiceNow Platform

Job description

Senior ServiceNow Developer (CSA/CAD Certified)

Powerdata Group Consulting Pty Ltd is an Australian ICT consulting firm delivering expertise in data analytics, cloud, cyber security, AI, Microsoft technologies, and digital transformation. Established in 2017, Powerdata Group partners with government and enterprise organizations to deliver secure, scalable, and business-focused technology solutions that drive operational efficiency, innovation, and sustainable outcomes.

Job Description

This is a remote position.

Contract Duration: Initial 12-month engagement with extension options

About the Role

We are seeking an experienced ServiceNow Developer to support, maintain, and enhance enterprise ServiceNow environments

You will be responsible for designing, developing, configuring, integrating, and supporting ServiceNow applications while ensuring platform stability, security, scalability, and adherence to best practice. The role requires close collaboration with business stakeholders, product owners, business analysts, infrastructure teams, and third-party vendors.

Key Responsibilities

ServiceNow Development & Configuration

• Design, develop, configure, and maintain ServiceNow applications and modules.
• Develop workflows, Service Catalogue items, and self-service capabilities.
• Maintain platform alignment with ServiceNow best practices and out-of-the-box functionality.
• Develop custom applications and reusable platform components.

Scripting & Automation

Develop and maintain:

• Business Rules
• Client Scripts
• Script Includes
• UI Actions
• Flow Designer workflows
• Service Portal and Employee Centre components
• Implement automation solutions to improve service delivery and operational efficiency.

Integration Development

Develop and support integrations using:

• REST APIs
• SOAP APIs
• OAuth
• LDAP
• IntegrationHub
• MID Servers
• SQL-based integrations
• Import Sets and Transform Maps
• Troubleshoot and resolve integration issues across enterprise systems.

Platform Administration & Release Management

• Manage update sets and source control.
• Deploy approved changes across Development, Test, UAT, and Production environments.
• Support family upgrades, patching, clones, and platform maintenance activities.
• Remediate skipped records and resolve upgrade-related issues.

Quality Assurance & Testing

• Develop and maintain automated and manual testing assets.
• Utilise the ServiceNow Automated Test Framework (ATF).
• Support User Acceptance Testing (UAT) and release activities.
• Conduct code reviews, health checks, and instance scans.
• Provide Level 3 operational support.
• Investigate complex incidents, defects, and performance issues.
• Identify opportunities to reduce technical debt and improve platform performance.
• Produce technical documentation, deployment guides, and knowledge articles.

Stakeholder Engagement

• Collaborate with business analysts, product owners, and agency stakeholders.
• Provide effort estimates and technical advice.
• Support knowledge transfer and capability uplift of internal NTG personnel.

Requirements

• Proven experience developing, configuring, and supporting ServiceNow environments.

Strong experience with:

• GlideRecord
• Script Includes
• Business Rules
• Client Scripts
• Hands-on experience with Flow Designer and IntegrationHub.
• Experience creating custom IntegrationHub spokes and actions.
• Experience integrating systems using REST and SOAP APIs.
• Strong understanding of OAuth, LDAP, Import Sets, and Transform Maps.
• Experience supporting and troubleshooting MID Servers.
• Strong understanding of ServiceNow security architecture including roles and ACLs.
• Experience managing update sets and deployments across multiple environments.