Senior Service Planner

Lifetime Support Authority of South Australia; Adelaide; Hybrid; AUD 102,171 - 116,216; Full time

Benefits offered by this job

Flexible working environment

Professional development opportunities

Supportive work culture

Job summary

A government agency in Adelaide is seeking a Case Manager to deliver high-quality, coordinated services for participants of the Lifetime Support Scheme. The role involves assessing, coordinating, and monitoring treatment for individuals with serious injuries. Candidates should have experience working with serious injuries and a relevant degree or extensive experience in disability services. Opportunities for career progression and a flexible hybrid working environment are offered.

Qualifications

• Proven experience working with people with serious injuries.
• Sound understanding of needs for individuals with a disability.
• Ability to apply clinical reasoning in treatment decisions.

Responsibilities

• Deliver high quality coordinated case management services.
• Work closely with LSS participants to develop comprehensive plans.
• Provide coaching and direction to Service Planners.

Skills

Experience with serious injuries

Person-centred approach

Culturally diverse understanding

Clinical reasoning

Education

Relevant degree in allied health

Extensive experience in personal injury/disability services

Job description

Overview

• Flexible hybrid working environment that provides a great work-life balance.
• Make a genuine impact on the lives of Lifetime Support Scheme participants.
• Full-time, Ongoing and Fixed-term Opportunities. Requests for Part-time will be considered.

Let's get straight to the details...

As the core function of our agency, in this role you will use your significant experience to deliver high quality coordinated, efficient, and evidence-based case management services to the participants of the Lifetime Support Scheme (LSS). To do this you will assess, coordinate, review and monitor treatment, care, and support for participants, including those with complex and serious injuries, that may include brain and spinal cord injuries, amputations, burns, and blindness. You will also implement and manage the treatment, care, and support services participants receive and the manage the related administration.

Utilising a person-centred approach, you will work closely with LSS participants to develop comprehensive, high quality and holistic plans, which respond to and support their unique and changing needs throughout the different phases of their recovery journey.

You will also be responsible for providing coaching and direction to our Service Planners.

We are growing as an organisation with participant numbers increasing, our need for case management professionals continues to grow too. With this growth there are opportunities for career progression.

The experience we are looking for…

• Proven experience working with people with serious injuries, (with brain injury and spinal cord injury being particularly relevant), including assessing, coordinating and reviewing their health support needs, using a person-centred approach.
• A sound understanding of the needs of individuals with a disability, as well as culturally and linguistically diverse backgrounds, including the ability to adapt your approach and communication style based on a participant’s needs.
• Demonstrated ability to apply clinical reasoning to inform decisions about appropriate treatment, care and support for people with serious and complex injuries.
• For an AHP3, a relevant degree, or equivalent qualification, which entitles registration as an allied health professional, such as physiotherapist, occupational therapist, psychologist, developmental educator or social worker.
• For an ASO6, a relevant degree, or equivalent qualification, and/or extensive experience in personal injury/disability services such as vocational rehabilitation, personal injury management, or nursing.

If you don’t meet all of these requirements, but think you would be great at this job, we’d still like to hear from you.

Now, a bit about who we are…

The Lifetime Support Authority (LSA) delivers the Lifetime Support Scheme (LSS) which funds necessary and reasonable treatment, care and support for people who sustain serious injuries in a motor vehicle accident on South Australian roads, regardless of fault.

As a team, we are passionate about our contribution and committed to our vision: Making a difference in the lives of LSS Participants, who are at the centre of what we do.

Our person-centred approach extends to our people; we offer attractive, modern offices in Adelaide’s CBD as well as opportunities to work from home; a dynamic, supportive, and flexible work environment and we value empathetic and thoughtful like-minded people, as much as we value skill set. Our people are important to us and encouraged to flourish through professional development opportunities. As we grow, so do our people.

Position Conditions

Full-time, Ongoing and Fixed-term Opportunities. Requests for Part-time will be considered.

Remuneration

AHP3 ($108,347 - $116,216, increasing May 2026) or ASO6 ($102,171 - $108,071, increasing July 2026) + Superannuation

Special Conditions

• Appointment will be subject to the provision of a valid Working with Children Check and a satisfactory Criminal History Check that is no more than six months old.
• Travel to health and community facilities, participants’ homes, intrastate and interstate may be required.
• Must hold a current Australian driver’s licence.

Diversity & Inclusion

The LSA is committed to a diverse, accessible, and inclusive workplace, to enable us to reflect our community and to achieve better decisions and results for LSS participants. We welcome applications from people with disabilities, Aboriginal and Torres Strait Islander peoples, people from diverse cultural and linguistic backgrounds, young and mature age workers and LGBTIQA+ people.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.