Senior Service Ops Lead — Automated Distribution Facility

Toyota Automated Logistics; Sydney; On-site; AUD 180,000 - 260,000; Full time

Job summary

Toyota Automated Logistics is seeking a Senior Service Operations Manager based in Western Sydney, NSW, to lead the launch and ongoing operation of one of Australia’s most advanced automated distribution facilities.

You will build and develop a high-performing onsite team, oversee the transition from project delivery to business-as-usual operations, and drive safety, customer focus, and operational excellence across all service metrics.

Qualifications

• Proven leadership experience in a complex operational environment such as logistics, warehousing, manufacturing, automation, or related industries.
• Experience leading large teams and delivering service outcomes.

Responsibilities

• Lead, coach, and develop a high-performing site operations team, creating a positive and engaged culture.
• Build and maintain trusted relationships with key customer stakeholders, serving as the primary operational contact.
• Drive a safety-first environment where people are empowered to work safely and continuously improve.
• Drive operational performance, service levels, and continuous improvement initiatives.
• Lead workforce planning, performance management, and capability development.
• Partner with technical and support teams to maximise equipment reliability and operational efficiency.
• Manage site performance, costs, and customer outcomes.
• Ensure delivery of agreed service levels, operational KPIs, and customer satisfaction outcomes.
• Lead the transition from project delivery to business-as-usual operations and ongoing service excellence.
• Manage performance across safety, team engagement, service delivery, customer experience, and continuous improvement.

Skills

Leadership

People management

Customer focus

Safety culture

Operational excellence

Education

Engineering, Business or related discipline

Job description

Toyota Automated Logistics is seeking a Senior Service Operations Manager based in Western Sydney, NSW, to lead the launch and ongoing operation of one of Australia’s most advanced automated distribution facilities.

You will build and develop a high-performing onsite team, oversee the transition from project delivery to business-as-usual operations, and drive safety, customer focus, and operational excellence across all service metrics.