Senior Service & Operations Lead - Forklifts (Ownership)

Hyworth Forklifts Pty; Sydney; On-site; AUD 110,000 - 120,000; Full time

Benefits offered by this job

Performance bonus program

Laptop and mobile phone

Novated vehicle leasing

Job summary

Hyworth Forklifts Pty is seeking a Service and Operations Manager to lead our workshop and field service team in Sydney. You will set priorities, back up technicians on technical issues, and ensure every machine leaves the workshop in prime condition. The role combines leadership with hands-on forklift expertise.

Based at our Prestons workshop with occasional site visits, start date from January 2027. You will work closely with the director and drive safe, compliant service operations across our

Qualifications

• Trade qualification in a field such as forklift, diesel, heavy vehicle, automotive or auto electrical.
• Solid forklift industry experience with mechanical, hydraulic and electrical knowledge.
• Experience leading or supervising technicians or readiness to step into management.
• Confident in making technical calls and solving problems under pressure.
• Excellent communication with staff, customers and suppliers.
• Current Australian driver’s licence; LF licence highly regarded.
• Full working rights in Australia.

Responsibilities

• Lead, support and develop our in-house mechanics and contractors.
• Set workshop priorities and manage job scheduling.
• Manage field service enquiries, breakdowns and repairs across Sydney.
• Be the first point of contact for technical questions and fault-finding.
• Handle issues with machines in transit with the rental coordinator.
• Quality-check machines before dispatch to customers.
• Review and approve job cards and field service work orders.
• Maintain service records and the servicing schedule for the hire fleet.
• Collaborate with sales to set ready dates for sold/hired machines.
• Manage spare parts stock and coordinate with suppliers on technical issues.
• Promote safety and ensure compliance with standards.
• Report workshop costs and revenue at weekly meetings.
• Keep workshop procedures up to date and suggest improvements.

Skills

Forklift experience

Team leadership

Communication

Software familiarity

LF licence (High Risk)

Australian rights

Safety mindset

Education

Trade qualification

Tools

Job management software

Job description

Hyworth Forklifts Pty is seeking a Service and Operations Manager to lead our workshop and field service team in Sydney. You will set priorities, back up technicians on technical issues, and ensure every machine leaves the workshop in prime condition. The role combines leadership with hands-on forklift expertise.

Based at our Prestons workshop with occasional site visits, start date from January 2027. You will work closely with the director and drive safe, compliant service operations across our