Senior Service Manager - Facilities & Multi-Site Operations

EQUANS ANZ; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive remuneration package with绩

Job summary

EQUANS ANZ in Sydney, NSW seeks an experienced Service Manager to lead and manage service operations across the Sydney region. This role focuses on driving operational performance, profitability, safety and continuous improvement for facilities and maintenance contracts.

You will lead teams, manage client relationships, oversee financial performance, ensure compliance, and contribute to sustainable business growth. This is a hands-on leadership role with a strong commercial focus.

Qualifications

• Trade qualification with proven technical competency.
• 8-10 years' experience in facilities management, building services, or related environment.
• 3-5 years' experience leading and managing teams.
• Strong knowledge of service delivery, maintenance operations, contractor management, and client relationship management.
• Proven experience managing budgets, financial performance and KPIs.
• Demonstrated ability to lead, motivate, and develop high-performing teams.
• Excellent communication, stakeholder engagement and problem-solving skills.
• Strong understanding of WHS, compliance, and risk management.
• Intermediate Microsoft Office skills.

Responsibilities

• Lead day-to-day facilities management operations across multiple sites.
• Ensure high-quality delivery of planned and reactive maintenance, repairs and minor project works.
• Manage scheduling, workforce planning, contractor engagement and resource allocation.
• Drive operational efficiency while minimising disruption to client operations.
• Ensure services are delivered safely, on time, within budget and to agreed quality standards.
• Act as the primary point of contact for key clients and build trusted relationships.
• Collaborate with Account Managers and stakeholders to meet contractual obligations.
• Identify opportunities to enhance customer satisfaction and grow service offerings.

Skills

Trade qualification

Facilities management

Team leadership

Budget management

KPI tracking

Communication

WHS & compliance

MS Office

Education

Undergraduate qualification in a relevant discipline

Tools

Pronto

Job description

EQUANS ANZ in Sydney, NSW seeks an experienced Service Manager to lead and manage service operations across the Sydney region. This role focuses on driving operational performance, profitability, safety and continuous improvement for facilities and maintenance contracts.

You will lead teams, manage client relationships, oversee financial performance, ensure compliance, and contribute to sustainable business growth. This is a hands-on leadership role with a strong commercial focus.