APS6 Service Designer - Surry Hills

Noah Keeley; Sydney; Hybrid; AUD 83,000 - 85,000; Full time

Job summary

The Federal Government Agency is seeking an APS6 Service Designer to design and improve participant-focused services for Australians living with disability. The role combines research, co-design and innovation to deliver better outcomes.

You will work in a hybrid setup across Sydney and other locations, with a 12-month contract and an hourly rate of around $60.26 AUD plus super, and potential for extension.

Qualifications

• Experience in human-centred design and gathering insights to inform service improvements.
• Strong facilitation and co-design skills for workshops with diverse stakeholders.
• Proven ability in service design, journey mapping and cross-functional collaboration.
• Excellent communication and relationship-building across multidisciplinary teams.
• Analytical thinker focused on practical, participant-centred solutions.

Responsibilities

• Conduct research and gather user insights to understand needs and translate findings into service improvements.
• Facilitate workshops and co-design sessions to develop and test future service experiences.
• Map current and future state service journeys and identify opportunities to improve end-to-end experiences.
• Engage with internal and external stakeholders to gain insights and support delivery outcomes.
• Contribute to service design strategies that align with agency priorities and Digital Service Standards.

Skills

Human-centred design

User research

Facilitation

Journey mapping

Stakeholder engagement

Process improvement

Job description

APS6 Service Design Opportunity with a Federal Government Agency

Reasons to Apply - At a Glance

An opportunity to design and improve participant-focused services, using research, co-design and innovation to deliver better outcomes for Australians living with disability.

Join a growing Federal Government agency with a strong focus on operational excellence and career development. Enjoy stability with a hybrid work model, competitive hourly rate, and potential for extension or permanency.

Your New Company

Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

Your New Role

• Conducting research and gathering user insights to understand participant, staff and stakeholder needs, translating findings into practical service improvements.
• Facilitating workshops, co-design activities and service design sessions to develop, test and refine future service experiences and processes.
• Mapping current and future state service journeys, analysing business processes and identifying opportunities to improve end-to-end participant experiences.
• Engaging with a broad range of internal and external stakeholders to build strong relationships, gain insights and support delivery outcomes.
• Contributing to service design strategies and solutions that improve participant outcomes, support Agency priorities and align with Digital Service Standards.

What You Will Need to Succeed

• Experience in human-centred design, user research and gathering insights to inform service improvements and participant outcomes.
• Strong facilitation and co-design skills, with the ability to lead workshops and collaborate with diverse stakeholder groups.
• Proven capability in service design, journey mapping and process improvement across complex service environments.
• Excellent stakeholder engagement, communication and relationship-building skills, with the ability to work across multidisciplinary teams.
• Strong analytical and problem-solving abilities, with sound judgement and a focus on delivering practical, participant-centred solutions.

The Logistics

• 12-month contract with possibility of extension or permanency.
• Hybrid working arrangement.
• Hourly rate of $60.26 + super.
• Opportunity available in Richmond, Geelong, & Surry Hills.
• Australian Citizenship is required.

What You Will Get in Return

• An opportunity to progress your career with a large Federal Government agency.
• Work-from-home flexibility and a hot desk office environment.
• A positive and open working culture.
• Weekly pay cycle.
• Online timesheet submission and approval.
• Nominated superannuation fund.