Senior Service Design & Business Analyst — Flexible Work

Victorian Ombudsman; Melbourne; In loco; AUD 110.000 - 160.000; Tempo pieno

Descrizione del lavoro

The Victorian Ombudsman invites applications for a Senior Business Analyst, Service Design to lead evidence-based analysis and design across services, processes and technology-enabled improvements.

Reporting to CIO, you will work with service users, operational teams and vendors to translate complex needs into actionable requirements and measurable outcomes, coaching teams in service design and continuous improvement.

Competenze

• Extensive service design and business analysis experience in complex public sector settings.
• Strong user, staff and stakeholder research skills.
• Ability to map current and future states to clear requirements.
• Experience producing executive-level recommendations and business cases.
• Knowledge of accessibility, privacy, information security and human rights obligations.

Mansioni

• Lead research with users, staff and stakeholders via interviews and workshops.
• Analyse current-state services, hand-offs and performance measures.
• Identify barriers, bottlenecks and improvement opportunities.
• Co-design future-state services, processes and policies.
• Produce artefacts: service blueprints, journey maps and requirements.
• Coach teams and advance continuous improvement across the organisation.

Conoscenze

Service design

Business analysis

Stakeholder research

Facilitation

Coaching teams

Influence

Strumenti

Miro

Visio

Descrizione del lavoro

The Victorian Ombudsman invites applications for a Senior Business Analyst, Service Design to lead evidence-based analysis and design across services, processes and technology-enabled improvements.

Reporting to CIO, you will work with service users, operational teams and vendors to translate complex needs into actionable requirements and measurable outcomes, coaching teams in service design and continuous improvement.