Senior Service Delivery Lead, Digital Health Operations

Work Initiatives; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Professional development

Employee benefits across Wesfarmers

EAP for team members and families

Novated leasing options

Job summary

SiSU Health is seeking a Service Delivery Lead to join the Digital Health Operations team in Melbourne. You’ll lead delivery and implementation of health services across stations, care programs and events, ensuring on-time, within-scope execution and high quality outcomes.

You’ll partner with Commercial, Product and Engineering, coordinating resources, managing onboarding, and driving continuous improvement and service reliability while mitigating risks and escalations.

Qualifications

• 7-10 years’ experience in service delivery, operations or project management.
• Experience coordinating multi-site services, events, installations or logistics.
• Strong customer and stakeholder communication, commercial judgement and risk handling.

Responsibilities

• Lead delivery and implementation of services across Health Stations and programs.
• Coordinate resources, logistics, and onboarding to meet timelines and scope.
• Manage escalations, performance metrics and continuous improvement initiatives.

Skills

Service delivery leadership

Stakeholder management

Multi-site coordination

Project management

Microsoft 365

CRM experience

Scheduling systems

Education

Business/Operations degree

Project management certification

Tools

CRM

Workflow software

Scheduling tools

Project management systems

Job description

SiSU Health is seeking a Service Delivery Lead to join the Digital Health Operations team in Melbourne. You’ll lead delivery and implementation of health services across stations, care programs and events, ensuring on-time, within-scope execution and high quality outcomes.

You’ll partner with Commercial, Product and Engineering, coordinating resources, managing onboarding, and driving continuous improvement and service reliability while mitigating risks and escalations.