Senior Secretariat Coordinator

Department: Office of Registrar of Community Housing; Burwood; Híbrido; AUD 133.000 - 147.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellbeing programs

Employee Assistance Programs

Training and development opportunities

Flexible, autonomous work environment

Descripción de la vacante

Department: Office of Registrar of Community Housing – Burwood NSW is recruiting a Senior Secretariat Coordinator to lead the Secretariat's operations for the Housing Appeals Committee, ensuring timely and high-quality appeal services.

The role involves planning work allocation, advising the Manager and Committee Members, and building strong relationships with housing providers and government agencies, with on-site work three days a week in Burwood.

Formación

• Strong understanding of social housing systems, policy and legislation.
• Proven ability to interpret and apply relevant legislation, policies, and procedural frameworks.

Responsabilidades

• Lead Secretariat operational service delivery to ensure affordable and social housing appeals are managed timely, fairly and in line with legislative requirements.
• Plan, monitor and manage work allocation and priorities across the Committee and Secretariat.
• Provide high-level executive, procedural and operational support to the Manager and Committee Members.
• Provide expert guidance on complex appeal matters within the Committee’s jurisdiction.
• Facilitate and contribute to continuous improvement initiatives to enhance service quality and customer experience.
• Maintain effective relationships with internal and external stakeholders to support coordinated service delivery.

Conocimientos

Social housing policy

Stakeholder engagement

Communication

Decision making

Descripción del empleo

Department: Office of Registrar of Community Housing – Burwood NSW

$133,348 - $146,945 a year

Full time, Permanent

Hybrid

2d ago , from Department of Communities and Justice NSW

• Salary –GR 9/10 $133,348 – $146,945 plus superannuation

Your role

The NSW Government is determined to make NSW a place where everyone has access to safe and secure housing, and where experiences ofhomelessness are rare, brief and non-recurring.

Homes NSW is a division of the Department of Communities and Justice. It brings together the housing and homelessness functions of the Department of Communities and Justice, the NSW Land and Housing Corporation, Aboriginal Housing Office and key worker housing functions from across government all under one roof.

The Senior Secretariat Coordinator is responsible for managing and coordinating the front‑line service delivery and business functions of the Housing Appeals Committee Secretariat. The role supports the effective operation of the Committee by ensuring timely, high‑quality appeal services and providing expert operational, procedural and policy advice to the Manager and Committee Members.

What you’ll do

• Lead and coordinate Secretariat operational service delivery to ensure Affordable housing and social housing appeals are managed in a timely, fair and efficient manner in line with legislative, policy and procedural requirements.
• Plan, monitor and manage work allocation and priorities across the Committee and Secretariat to meet performance standards and service expectations.
• Provide high‑level executive, procedural and operational support to the Manager and Committee Members.
• Provide expert guidance and advice on complex and sensitive appeal matters within the Committee’s jurisdiction.
• Facilitate, co‑ordinate and contribute to development and implementation of continuous improvement initiatives to enhance service quality, efficiency, customer experience and business processes.
• Maintain effective relationships with internal and external stakeholders, including housing providers, government agencies and community organisations, to support coordinated service delivery.
• Monitor and follow up with stakeholders to ensure appeal outcomes are finalised within timeframes.

What we’re looking for

We’re seeking a motivated individual who is passionate about making a difference in the lives of vulnerable clients. You will bring:

• Strong understanding of social housing systems, policy and legislation, preferably supported by operational experience in social housing service delivery.
• Proven ability to interpret and apply relevant legislation, policies, and procedural frameworks, ensuring accurate, consistent, and compliant outcomes.
• Ability to support boards, committees or decision‑making bodies.
• Possess strong communication, decision‑making and problem‑solving capabilities.
• Be committed to developing staff capability, fostering inclusion and creating a positive team culture.
• Ability to build and maintain relationships with clients, and internal and external stakeholders.
• Exercise sound judgement and empathy when responding to complex situations.
• Ability to work onsite at Burwood three days a week on a roster basis.

This recruitment will also create a talent pool for future opportunities across Housing Strategy & Policy.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Applications close

Monday 12 October at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Catherine Walton at ***************@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Katie Hardy at ***********@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

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