Senior Secretariat Coordinator

Homes NSW; Burwood; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Homes NSW, a division of the NSW Department of Communities and Justice, is seeking a Senior Secretariat Coordinator in Burwood. You will lead Secretariat services, coordinate frontline delivery, and provide expert operational guidance to the Manager and Committee Members.

The role emphasizes governance, policy application, stakeholder collaboration, and staff development, with hybrid working and a strong focus on timely, high-quality appeal outcomes.

Qualifications

• Understanding of social housing systems, policy and legislation.
• Ability to interpret and apply legislation, policies and procedures.
• Ability to support boards, committees or decision-making bodies.
• Strong communication, decision-making and problem-solving capabilities.
• Commitment to staff development and fostering inclusive, positive team culture.
• Ability to build and maintain relationships with clients and stakeholders.
• Willingness to work onsite at Burwood three days a week on a roster basis.

Responsibilities

• Lead and coordinate Secretariat operational service delivery to ensure affordable housing appeals are managed timely, fairly and efficiently.
• Plan, monitor and manage work allocation and priorities across the Committee and Secretariat.
• Provide high-level executive, procedural and operational support to the Manager and Committee Members.
• Provide expert guidance on complex appeal matters within the Committee’s jurisdiction.
• Contribute to development and implementation of continuous improvement initiatives to enhance service quality and efficiency.
• Maintain effective relationships with internal and external stakeholders to support coordinated service delivery.
• Monitor and follow up with stakeholders to ensure appeal outcomes are finalised within timeframes.

Skills

Communication

Decision making

Policy interpretation

Stakeholder management

Staff development

Empathy

Onsite coordination

Job description

Senior Secretariat Coordinator

Location – Burwood • Employment type – Fulltime ongoing • Salary –GR 9/10 $133,348 – $146,945 plus superannuation • Flexible work practices including hybrid working

The NSW Government is determined to make NSW a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief and non-recurring. Homes NSW is a division of the Department of Communities and Justice. It brings together the housing and homelessness functions of the Department of Communities and Justice, the NSW Land and Housing Corporation, Aboriginal Housing Office and key worker housing functions from across government all under one roof. The Senior Secretariat Coordinator is responsible for managing and coordinating the front-line service delivery and business functions of the Housing Appeals Committee Secretariat. The role supports the effective operation of the Committee by ensuring timely, high-quality appeal services and providing expert operational, procedural and policy advice to the Manager and Committee Members.

What you'll do

• Lead and coordinate Secretariat operational service delivery to ensure Affordable housing and social housing appeals are managed in a timely, fair and efficient manner in line with legislative, policy and procedural requirements.
• Plan, monitor and manage work allocation and priorities across the Committee and Secretariat to meet performance standards and service expectations.
• Provide high-level executive, procedural and operational support to the Manager and Committee Members.
• Provide expert guidance and advice on complex and sensitive appeal matters within the Committee’s jurisdiction.
• Facilitate, co-ordinate and contribute to development and implementation of continuous improvement initiatives to enhance service quality, efficiency, customer experience and business processes.
• Maintain effective relationships with internal and external stakeholders, including housing providers, government agencies and community organisations, to support coordinated service delivery.
• Monitor and follow up with stakeholders to ensure appeal outcomes are finalised within timeframes.

What we’re looking for

• Strong understanding of social housing systems, policy and legislation, preferably supported by operational experience in social housing service delivery.
• Proven ability to interpret and apply relevant legislation, policies, and procedural frameworks, ensuring accurate, consistent, and compliant outcomes.
• Ability to support boards, committees or decision-making bodies.
• Possess strong communication, decision-making and problem-solving capabilities.
• Be committed to developing staff capability, fostering inclusion and creating a positive team culture.
• Ability to build and maintain relationships with clients, and internal and external stakeholders.
• Exercise sound judgement and empathy when responding to complex situations.
• Ability to work onsite at Burwood three days a week on a roster basis.

This recruitment will also create a talent pool for future opportunities across Housing Strategy & Policy.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Katie Hardy at [e-mail] Visit Recruitment adjustments on the DCJ website to learn more.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Catherine Walton at [e-mail]

Applications close Monday 12 October at 11:59pm AEST.