Project Support Officer

NSW Department of Communities and Justice; City of Parramatta; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Health & Wellbeing programs

Employee Assistance Programs

Job summary

Homes NSW, a division of the NSW Department of Communities and Justice, is seeking a Project Support Officer to provide executive, secretarial and administrative support in Parramatta. The role covers travel coordination, correspondence handling, financial administration and data analysis to support the Business Unit.

Temporary position until June 2028 with a salary range of $87,199–$95,482 plus superannuation, offering flexible, autonomous work and career development opportunities.

Qualifications

• Good organisational skills, the capacity to undertake and complete several tasks concurrently, maintain attention to detail and meet deadlines.
• Intermediate MS Word, Excel and PowerPoint skills
• Broad experience in providing executive, secretariat, administrative, financial and related support services.
• Experience managing maintenance requests to a successful outcome
• Excellent customer service and resolution mindset

Responsibilities

• Provide executive and secretarial support, including coordinating appointments, meetings, travel (transport and accommodation)
• Review and track incoming correspondence such as Briefing Notes and Ombudsman Enquiries to determine appropriate actions and escalate when necessary.
• Provide support in respect to financial administration, compiling reports and preparation of documentation.
• Provide general administrative support in preparing a range of correspondence including letters, registers, reports and spreadsheets to support the Business Unit needs.
• Assist with the testing of business systems, acquisition and analysis of data, identifying potential trends and representing data graphically for inclusion in various stakeholder reports and documentation.
• Monitor the performance of administration and project services in terms of meeting the Unit’s needs, identifying areas for improvement, making recommendations and coordinating approved actions to increase the efficiency of administration and project processes.

Skills

Organisational skills

Multitasking

Attention to detail

Deadline-driven

Customer service

Tools

MS Word

MS Excel

PowerPoint

Job description

Select how often (in days) to receive an alert: Create Alert

Department/Agency: Department of Communities and Justice

Location: Parramatta, NSW, AU, 2150

Project Support Officer

Location – Parramatta, other locations may be considered

Employment type – Temporary till June 2028

Salary – GR 3/4 - $87,199 - $95,482 plus superannuation

Your role

Homes NSW is a division of the Department of Communities and Justice. It brings together the housing and homelessness functions of the Department of Communities and Justice, the NSW Land and Housing Corporation, Aboriginal Housing Office and key worker housing functions from across government all under one roof.

Homes NSW leads work to deliver more social and affordable housing, end the cycle of homelessness, and deliver quality public housing to our 262,000 tenants across NSW.

Provides high quality executive, project and administrative support, to enable the efficient and effective operation of the Business Unit.

What you’ll do

• Provide executive and secretarial support, including coordinating appointments, meetings, travel (transport and accommodation)
• Review and track incoming correspondence such as Briefing Notes and Ombudsman Enquiries to determine appropriate actions and escalate when necessary.
• Provide support in respect to financial administration, compiling reports and preparation of documentation.
• Provide general administrative support in preparing a range of correspondence including letters, registers, reports and spreadsheets to support the Business Unit needs.
• Assist with the testing of business systems, acquisition and analysis of data, identifying potential trends and representing data graphically for inclusion in various stakeholder reports and documentation.
• Monitor the performance of administration and project services in terms of meeting the Unit’s needs, identifying areas for improvement, making recommendations and coordinating approved actions to increase the efficiency of administration and project processes.

What we’re looking for

• Good organisational skills, the capacity to undertake and complete several tasks concurrently, maintain attention to detail and meet deadlines.
• Intermediate MS Word, Excel and PowerPoint skills
• Broad experience in providing executive, secretariat, administrative, financial and related support services.
• Experience managing maintenance requests to a successful outcome
• Excellent customer service and resolution mindset

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

In 500 words or less d describe a time when you managed a maintenance issue that resulted in a tenant or stakeholder complaint. How did you investigate the issue, coordinate the required repairs, keep stakeholders informed, and achieve a positive outcome?

Applications close

Sunday 18 October at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Nicole Gibb at [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Katie Hardy at [e-mail]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience