Senior SD-WAN & Security Operations Lead (Hybrid)

Vocus Group; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid working environment

Career development plans

Wellbeing initiatives

Staff discounts

Job summary

Vocus Group is seeking a Senior Technical Operations Specialist to lead escalation for complex SD-WAN and security incidents in Melbourne or Adelaide. You will act as the technical authority for Fortinet and Cisco Meraki platforms, guiding architecture, engineering and on-call teams to restore services and maintain performance.

You will mentor engineers, drive operational excellence, and collaborate with customers and internal teams to improve outcomes and stability across high-pressure SLA

Qualifications

• 5+ years in Telecommunications/Managed Services or Network Operations.
• Hands-on SD-WAN with Fortinet/ Meraki platforms.
• Strong customer and stakeholder communication.

Responsibilities

• Act as senior escalation point for SD-WAN and security incidents.
• Lead major incident response and cross-functional coordination.
• Develop and maintain technical standards and procedures.
• Provide mentorship to engineers and specialists.

Skills

Fortinet SD-WAN

Cisco Meraki

Network security

IP routing (OSPF/BGP)

Incident management

Mentoring / coaching

High-pressure SLA

Education

Fortinet NSE Certifications

CCNP / JNCIS-SP

Tools

Fortinet

Cisco Meraki

Job description

Vocus Group is seeking a Senior Technical Operations Specialist to lead escalation for complex SD-WAN and security incidents in Melbourne or Adelaide. You will act as the technical authority for Fortinet and Cisco Meraki platforms, guiding architecture, engineering and on-call teams to restore services and maintain performance.

You will mentor engineers, drive operational excellence, and collaborate with customers and internal teams to improve outcomes and stability across high-pressure SLA