Senior SD-WAN & Security Operations Lead

Vocus

Adelaide

On-site

AUD 150,000 - 190,000

Full time

4 days ago

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Job summary

Vocus is seeking an experienced Senior Technical Operations Specialist to join the Specialist Operations team in Adelaide or Melbourne. You’ll be the senior technical authority for SD-WAN and security platforms, focusing on Fortinet and Cisco Meraki solutions and serving as the highest escalation point for critical incidents.

You’ll participate in an on-call roster and may require overtime to support major outages, security events and high-profile customers.

Qualifications

5+ years in Telecommunications or Managed Services environments.
3+ years hands-on SD-WAN experience.
Strong Fortinet SD-WAN background with relevant certs (NSE4-6 or equivalent).
WAN/MPLS/VPN and enterprise connectivity expertise.
Routing protocols: OSPF, BGP, EIGRP, RIP.
CCNP/JNCIS-SP or similar certifications are advantageous.
Security and firewall design knowledge for complex networks.
Packet analysis and advanced troubleshooting experience.
Excellent written and verbal communication with stakeholders.
Proven ability to operate under SLA pressure and lead incidents.

Responsibilities

Act as senior escalation point for complex SD-WAN and security incidents.
Provide expert support and operational management of Fortinet/Cisco Meraki SD-WAN.
Collaborate with Architecture/Engineering to implement and optimise services.
Troubleshoot network, voice and security issues across client environments.
Manage high-impact escalations and major outages with clear communication.
Lead major incident response and cross-functional coordination.
Develop and share technical standards and procedures for consistency.
Mentor engineers and promote continuous improvement.
Identify risks and drive initiatives to improve performance and customer experience.