Senior SD-WAN & Network Operations Engineer

Vocus; Adelaide; On-site; AUD 150,000 - 195,000; Full time

Job summary

Vocus is seeking a Technical Operations Specialist to join our Specialist Operations team in Adelaide or Melbourne. You will act as the senior escalation point for complex incidents across Fortinet and Cisco Meraki SD-WAN environments, collaborating with NOC, Engineering and Architecture teams to maintain performance and drive customer outcomes.

The role involves an on-call rotation, potential overtime, and ownership from investigation to resolution.

Qualifications

• 5+ years in telecommunications, managed services, or ISP
• 5+ years supporting enterprise LAN/WAN
• 3+ years deploying SD-WAN technologies
• Strong hands-on Fortinet and Cisco Meraki experience
• Fortinet NSE certification or equivalent experience
• Knowledge of MPLS, VPNs, IP routing (OSPF/BGP/EIGRP/RIP)
• Experience with enterprise switching and network security techs
• Certifications such as CCNP/JNCIS-SP or equivalent are highly regarded
• DNS, web hosting, packet analysis and capture tools knowledge
• IP Voice technologies and converged networks experience
• Excellent written and verbal communication with a customer-first mindset
• Independent yet collaborative team player

Responsibilities

• Provide advanced operational support and technical expertise for Fortinet and Cisco Meraki SD-WAN solutions
• Act as senior escalation point for complex network, security, voice, and customer service incidents
• Partner with SD-WAN Architecture, Engineering, and NOC to ensure deployment and operation of solutions
• Diagnose and resolve WAN/LAN, routing, switching, security, and voice issues within SLAs
• Manage executive, platinum customer and business-critical escalations with clear communication
• Support continuous improvement to enhance service quality and network performance
• Develop and share technical documentation, standards, and procedures
• Mentor and support team members through knowledge sharing and coaching

Skills

Networking

Troubleshooting

Fortinet

Cisco Meraki

SD-WAN

NSE Certification

Tools

Fortinet

Cisco Meraki

Job description

Vocus is seeking a Technical Operations Specialist to join our Specialist Operations team in Adelaide or Melbourne. You will act as the senior escalation point for complex incidents across Fortinet and Cisco Meraki SD-WAN environments, collaborating with NOC, Engineering and Architecture teams to maintain performance and drive customer outcomes.

The role involves an on-call rotation, potential overtime, and ownership from investigation to resolution.