Senior SaaS Growth & Renewals Manager

Meltwater; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible paid time off

Gym & wellness allowance

Community outreach days (paid)

Employee assistance program

Hybrid work schedule

Job summary

Meltwater in Sydney is seeking an experienced Account Manager to manage, renew, and grow assigned SaaS customer accounts. You will nurture relationships and drive renewals.

Collaborate with Customer Success and Renewals teams to develop account plans, identify expansion opportunities, and deliver value across Meltwater's product portfolio. This role requires 4–7 years in SaaS account management and strong English communication, with a hybrid in-office schedule.

Qualifications

• A Bachelor's degree or higher is preferred for this role.
• 4–7 years in account management in software or SaaS.
• Strong strategic thinking with customer retention focus.
• Excellent written and verbal English communications; hybrid work accepted.

Responsibilities

• Manage, renew, and grow within assigned SaaS accounts.
• Oversee renewals and collaborate with Customer Success and Renewals teams.
• Develop account plans to optimize retention and growth.
• Identify expansion opportunities: upsell and cross-sell.
• Build strong relationships with key stakeholders in accounts.
• Monitor usage to inform renewal and expansion strategies.
• Negotiate pricing with Renewals Representatives when needed.
• Drive ongoing engagement and product adoption with the team.

Skills

Bachelor's degree

SaaS experience

Account management

Renewals

Education

Bachelor's degree or higher

Job description

Meltwater in Sydney is seeking an experienced Account Manager to manage, renew, and grow assigned SaaS customer accounts. You will nurture relationships and drive renewals.

Collaborate with Customer Success and Renewals teams to develop account plans, identify expansion opportunities, and deliver value across Meltwater's product portfolio. This role requires 4–7 years in SaaS account management and strong English communication, with a hybrid in-office schedule.