Senior Account Manager

Meltwater; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible paid time off

Gym & wellness allowance

Community outreach days (paid)

Employee assistance program

Hybrid work schedule

Job summary

Meltwater in Sydney is seeking an experienced Account Manager to manage, renew, and grow assigned SaaS customer accounts. You will nurture relationships and drive renewals.

Collaborate with Customer Success and Renewals teams to develop account plans, identify expansion opportunities, and deliver value across Meltwater's product portfolio. This role requires 4–7 years in SaaS account management and strong English communication, with a hybrid in-office schedule.

Qualifications

• A Bachelor's degree or higher is preferred for this role.
• 4–7 years in account management in software or SaaS.
• Strong strategic thinking with customer retention focus.
• Excellent written and verbal English communications; hybrid work accepted.

Responsibilities

• Manage, renew, and grow within assigned SaaS accounts.
• Oversee renewals and collaborate with Customer Success and Renewals teams.
• Develop account plans to optimize retention and growth.
• Identify expansion opportunities: upsell and cross-sell.
• Build strong relationships with key stakeholders in accounts.
• Monitor usage to inform renewal and expansion strategies.
• Negotiate pricing with Renewals Representatives when needed.
• Drive ongoing engagement and product adoption with the team.

Skills

Bachelor's degree

SaaS experience

Account management

Renewals

Education

Bachelor's degree or higher

Job description

Meet with the team

The Customer Success team is a critical component to our revenue growth and culture at Meltwater. Every member of the team embodies our core values, extreme ownership, continuous development, fun, number 1, and respect. We drive tremendous business value by building deep customer relationships, delivering obvious impact, and ultimately expanding customer accounts across our breadth of products and building passionate customer advocates.

Description

The Customer Success team is a critical component to our revenue growth and culture at Meltwater. Every member of the team embodies our core values, extreme ownership, continuous development, fun, number 1, and respect. We drive tremendous business value by building deep customer relationships, delivering obvious impact, and ultimately expanding customer accounts across our breadth of products and building passionate customer advocates.

Meet with the team

The Customer Success team is a critical component to our revenue growth and culture at Meltwater. Every member of the team embodies our core values, extreme ownership, continuous development, fun, number 1, and respect. We drive tremendous business value by building deep customer relationships, delivering obvious impact, and ultimately expanding customer accounts across our breadth of products and building passionate customer advocates.

What We’re Looking For:

Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential. Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey. Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.

What You’ll Do:

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.


• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.


• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.


• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.


• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.


• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.


• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.


• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.


• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You’ll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.


• A minimum of 4 - 7 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.


• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.


• Ability to develop effective account plans and strategies aligned with customer goals.


• A proactive approach to identifying and driving expansion opportunities within accounts.


• Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.


• Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.


• Excellent written and verbal communication skills in English.


• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week


• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance.


• Gym & wellness allowance through our partnership with ClassPass.


• Community Outreach Days get involved & undertake charity work or volunteer as paid days off, based on employee tenure.


• Employee assistance programs cover mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.


• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.


• Energetic work environment with a hybrid work style, providing the balance you need.


• Benefit from our family leave program, which grows with your tenure at Meltwater.


• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You’ll Work:

Level 8, 275 George Street, Sydney NSW 2000, Australia

When You’ll Join

2026

Our Story

The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way. We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that’s Meltwater. We love working here, and we think you will too.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.