Senior Retail Supervisor

Bunnings; Canberra; On-site; AUD 54,000 - 73,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive benefits

Parental leave 12w

Festive gifts

Cafe discounts

Travel opportunities

Job summary

Bunnings is seeking a Senior Supervisor to be at the heart of the store, partnering with leadership to ensure a safe, well-stocked store and outstanding customer service. You will lead from the front, coach and develop team members, and work across a rotating roster to deliver the best experience for customers.

You will drive store operations, safety culture, and continuous improvement, earning a market-based adult pay rate and opportunities for growth within a supportive Wesfarmers environment.

Qualifications

• Experience in a retail or customer-facing leadership or supervisory role.
• Proven ability to lead, coach and develop a team.
• Strong communication and problem-solving skills.

Responsibilities

• Lead from the front to create a welcoming, safe store environment and set the tone for customer experience.
• Support day-to-day store operations including opening/closing and site leadership when required.
• Coach and guide team members on the shop floor to deliver knowledgeable service.
• Manage workforce planning, stock flow and replenishment to keep the store efficient.
• Promote a strong safety culture and support team wellbeing.
• Resolve customer queries promptly to build trust and loyalty.
• Identify improvements to processes and help roll out new tools or methods.
• Onboard and develop team members to grow confidence and capability.

Skills

Leadership

Customer service

Communication

Safety awareness

Decision making

Job description

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few


• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few


• Free standard OnePass membership


• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave 12 weeks paid parental leave, regardless of gender


• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

About the role

Step into a role where you're at the heart of the store, shaping the customer experience and supporting team success every day. As a Senior Supervisor, you'll partner closely with the leadership team to bring our store to life - making sure it's safe, well-stocked and ready for customers. This is your chance to build on where you've come from, taking your leadership experience to the next level while developing new skills and making a real impact. At Bunnings, we're committed to Inspiring you to give it a red hot go - whether that's building your leadership capability, growing your career, or trying new ways of working.

This is a full time role and you need to have flexibility to work morning, day and evening shifts across the 7 days of the week is required so that we can provide the best experience to our customers. We provide an adult pay rate for 18 years of age and above at $31.93 per hour for this role.

What's involved

• Lead from the front, creating a welcoming, safe and well-presented store environment that sets the tone for a great customer experience


• Support day-to-day store operations, including opening and closing, and stepping into site leadership when required


• Coach and guide team members on the shop floor, helping them deliver knowledgeable and helpful service


• Keep the store running smoothly through effective workforce planning, stock flow and replenishment


• Drive a strong safety culture by promoting safe practices and supporting team wellbeing


• Resolve customer queries in a practical, helpful way that builds trust and loyalty


• Look for better ways of working, improving efficiency and supporting the rollout of new tools or processes


• Play a key role in onboarding and developing team members, supporting their growth and confidence on the job

About You

• Enjoy working in a fast-paced, customer-facing environment


• Lead by example and take a hands-on approach to supporting your team


• Communicate clearly and build strong working relationships across the store


• Stay organised and can balance multiple priorities across your shift


• Are open to learning, adapting and trying new ways of doing things


• Take ownership and look for opportunities to make a positive impact

What you'll need

• Experience in a retail or customer-facing leadership or supervisory role


• Confidence supporting store operations, including safety, stock management and customer service


• Strong communication and teamwork skills


• Ability to make decisions and solve problems in a practical way


• A focus on safety and creating a positive environment for team members and customers


• Availability to work across a rotating roster, including opening and closing shifts

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.

Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know – we're here to help.

If you've got the experience, skills, and drive to grow – but don't quite nail every part of the job description – we still want to hear from you.

For support, contact us at [e-mail].

About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

We're the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry. Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service. Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand. "We're building the best ... our team makes it happen".

At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work.

A diverse and inclusive team makes everyone feel valued, respected and connected at work. We're committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.