Senior Retail Performance Lead - Luxury & Duty-Free

Sydney Airport Limited; Sydney; Remote; AUD 170,000 - 180,000; Full time

Job summary

Sydney Airport Limited is seeking a Senior Retail Performance Manager to drive the performance of the Luxury and Duty-Free retail portfolio at Sydney Airport. The role is hands-on and requires strong relationships with retail partners, plus the ability to leverage data to uncover opportunities and enhance the passenger experience.

You will spend significant time on-site in the terminals, collaborating with retailers and internal teams to deliver improved sales and customer outcomes.

Qualifications

• Broad retail experience across Luxury, Duty Free or premium retail environments.
• Experience in a Retail Manager, Area Manager or similar commercial role.
• Strong stakeholder management and relationship-building skills.
• Ability to translate data and insights into practical actions.

Responsibilities

• Build trusted relationships with retail partners and act as a key contact for performance and opportunities.
• Collaborate with Luxury and Duty-Free retailers to grow sales and improve performance.
• Use sales data and insights to identify opportunities and influence retailers to act.
• Monitor metrics such as Average Transaction Value, sales per passenger and penetration.
• Lead regular performance conversations with partners and drive accountability for delivery.
• Spend time in terminals identifying opportunities across product, promotions and customer experience.
• Identify underperformance and develop practical improvement plans with retailers.
• Analyse passenger behaviour and market trends to identify new opportunities.
• Partner with Analytics, Leasing and Operations to deliver better commercial outcomes.

Skills

Retail experience

Stakeholder management

Data interpretation

Commercial mindset

On-site presence

Tools

Excel

Job description

Sydney Airport Limited is seeking a Senior Retail Performance Manager to drive the performance of the Luxury and Duty-Free retail portfolio at Sydney Airport. The role is hands-on and requires strong relationships with retail partners, plus the ability to leverage data to uncover opportunities and enhance the passenger experience.

You will spend significant time on-site in the terminals, collaborating with retailers and internal teams to deliver improved sales and customer outcomes.