Senior Retail Assistant / Shift Manager – Full Time

IGA; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

IGA Sydney is seeking a Senior Retail Assistant / Shift Manager to lead the team during your shift, ensuring customers receive excellent service and the store operates efficiently. You will supervise staff, handle cash and daily transactions, and help maintain stock and presentation.

This full‑time role offers a competitive salary package negotiable based on experience, with opportunities for career progression, ongoing training, and a friendly team environment in a busy supermarket.

Qualifications

• Has previous supermarket or grocery experience.
• Leads or is ready to take the next step in leadership.
• Strong communication and customer service abilities.
• Positive attitude and strong work ethic.

Responsibilities

• Supervising and supporting team members during shifts.
• Providing friendly and professional customer service.
• Opening and/or closing the store as required.
• Managing registers, cash handling and daily transactions.
• Restocking shelves and maintaining store presentation.
• Monitoring stock levels and assisting with inventory management.
• Ensuring workplace health, safety and cleanliness standards are maintained.
• Assisting with staff training and onboarding.
• Handling customer enquiries and resolving issues professionally.
• Delegating tasks and ensuring daily priorities are completed.

Skills

Supervisory experience

Customer service

Communication skills

Leadership

Job description

Senior Retail Assistant / Shift Manager – Full Time

As a Senior Retail Assistant / Shift Manager, you will help lead the team during your shift while ensuring our customers receive excellent service and the store operates efficiently.

Key responsibilities

• Supervising and supporting team members during shifts
• Providing friendly and professional customer service
• Opening and/or closing the store as required
• Managing registers, cash handling and daily transactions
• Restocking shelves and maintaining store presentation
• Monitoring stock levels and assisting with inventory management
• Ensuring workplace health, safety and cleanliness standards are maintained
• Assisting with staff training and onboarding
• Handling customer enquiries and resolving issues professionally
• Delegating tasks and ensuring daily priorities are completed

About you

• Has previous supermarket, grocery experience
• Has leadership or supervisory experience, or is ready to take the next step
• Has excellent communication and customer service skills
• Has a positive attitude and strong work ethic
• Can work flexible hours, including weekends and public holidays when required
• Competitive salary package, negotiable based on experience
• Opportunities for career progression
• Supportive and friendly team environment
• Training and development opportunities
• The opportunity to take on greater responsibility within the store