Senior Remediation Services Advisor

Veolia; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Veolia in Brisbane is seeking to lead and manage the Environmental Technician team, guiding Advisors, overseeing on-site operations, contractor engagement and stakeholder relations.

You will undertake waste treatment, waste/soil characterisation and provide quotes to the Sales Team, liaising with customers to propose best service options. This role drives growth, monitors KPIs, ensures NIMS compliance and builds strong relationships with authorities.

Responsibilities

• Lead and manage the Environmental Technician team and Advisors - providing guidance and support while overseeing significant projects including on-site operations, contractor engagement and stakeholder relations
• Undertake waste treatment and provide waste/soil characterisation and assessment by delivering advice, quotes and feedback to the Sales Team. Liaising with employees and customers to recommend best service options
• Maximising contract value by managing all administrative and contract requirements in a timely and accurate manner. Evaluate customer service performance, set preventative strategies to minimise complaints and assist the remediations team in decision-making
• Ensure compliance with NIMS (National Integrated Management system) requirements and relevant legislation; monitor changes in regulations and standards, ensuring the business unit understands and addresses any impacts accordingly
• Drive business growth and operational effectiveness by implementing business plans, developing cost-saving strategies, managing KPIs and building strong prospect pipelines across Metro Brisbane and sales networks to promote Veolia in the wider community
• Facilitate effective communication and collaboration across the Remediation Services Team and other Veolia divisions, proactively manage issues and concerns and maintain strong relationships with external parties and statutory authorities

Job description

Lead and manage the Environmental Technician team and Advisors - providing guidance and support while overseeing significant projects including on-site operations, contractor engagement and stakeholder relations

Undertake waste treatment and provide waste/soil characterisation and assessment by delivering advice, quotes and feedback to the Sales Team. Liaising with employees and customers to recommend best service options

Maximising contract value by managing all administrative and contract requirements in a timely and accurate manner. Evaluate customer service performance, set preventative strategies to minimise complaints and assist the remediations team in decision-making

Ensure compliance with NIMS (National Integrated Management system) requirements and relevant legislation; monitor changes in regulations and standards, ensuring the business unit understands and addresses any impacts accordingly

Drive business growth and operational effectiveness by implementing business plans, developing cost-saving strategies, managing KPIs and building strong prospect pipelines across Metro Brisbane and sales networks to promote Veolia in the wider community

Facilitate effective communication and collaboration across the Remediation Services Team and other Veolia divisions, proactively manage issues and concerns and maintain strong relationships with external parties and statutory authorities