Senior Registrar, Student Governance & Compliance

Torrens University Australia; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Study free in a course/degree related

B Corp certified university – values‑d

Internal opportunities and career move

Job summary

Torrens University Australia in Surry Hills NSW is seeking an Associate Registrar to provide senior governance, assurance and regulatory oversight across Academic Services functions. You will safeguard student decision-making, records, complaints and safety processes while guiding senior stakeholders on regulatory obligations and continuous improvement.

Working across Academic Services, Legal, Risk, and Compliance, you will lead complex matters, ensure fair processes and maintain data integrity.

Qualifications

• Postgraduate qualification or equivalent professional experience.
• Significant senior experience in academic or student administration within higher education.
• Experience managing student complaints, appeals and complex case resolution, including high-risk matters.
• Experience leading responses to external complaints, investigations or regulatory bodies.
• Advanced knowledge of the Australian higher education regulatory framework and ability to translate obligations into fair, auditable processes.
• Strong knowledge of ESOS Act, National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS requirements.
• Experience providing leadership or assurance in student wellbeing and safety, including sensitive disclosures and risk management.
• Strong analytical, reporting and data governance skills with ability to use digital tools and AI to improve workflows.
• Sound judgement, problem-solving, stakeholder engagement, communication and influencing skills.

Responsibilities

• Provide governance and assurance oversight across student complaints, appeals, misconduct and academic integrity processes.
• Lead complex and high-risk matters within delegated authority, maintaining confidentiality and records management.
• Coordinate University responses to external complaints/investigations and prepare evidence-based submissions.
• Oversee student wellbeing and safety processes, including escalation and incident management.
• Maintain evidence readiness, data integrity and audit compliance.
• Translate legislative and regulatory requirements into clear policies and escalation pathways.
• Lead reporting on complaints, student safety, wellbeing, completions and related matters.
• Provide expert advice to senior leaders and governance forums.
• Lead and develop a high-performing team.

Skills

Analytical skills

Stakeholder engagement

Communication

Problem-solving

Leadership

Data governance

Regulatory knowledge

Education

Postgraduate qualification or equivalent experience

Job description

Torrens University Australia in Surry Hills NSW is seeking an Associate Registrar to provide senior governance, assurance and regulatory oversight across Academic Services functions. You will safeguard student decision-making, records, complaints and safety processes while guiding senior stakeholders on regulatory obligations and continuous improvement.

Working across Academic Services, Legal, Risk, and Compliance, you will lead complex matters, ensure fair processes and maintain data integrity.