Associate Registrar, Student Governance and Compliance

Torrens University Australia; Sydney; Presencial; AUD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Study free in a course/degree related

B Corp certified university – values‑d

Internal opportunities and career move

Descripción de la vacante

Torrens University Australia in Surry Hills NSW is seeking an Associate Registrar to provide senior governance, assurance and regulatory oversight across Academic Services functions. You will safeguard student decision-making, records, complaints and safety processes while guiding senior stakeholders on regulatory obligations and continuous improvement.

Working across Academic Services, Legal, Risk, and Compliance, you will lead complex matters, ensure fair processes and maintain data integrity.

Formación

• Postgraduate qualification or equivalent professional experience.
• Significant senior experience in academic or student administration within higher education.
• Experience managing student complaints, appeals and complex case resolution, including high-risk matters.
• Experience leading responses to external complaints, investigations or regulatory bodies.
• Advanced knowledge of the Australian higher education regulatory framework and ability to translate obligations into fair, auditable processes.
• Strong knowledge of ESOS Act, National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS requirements.
• Experience providing leadership or assurance in student wellbeing and safety, including sensitive disclosures and risk management.
• Strong analytical, reporting and data governance skills with ability to use digital tools and AI to improve workflows.
• Sound judgement, problem-solving, stakeholder engagement, communication and influencing skills.

Responsabilidades

• Provide governance and assurance oversight across student complaints, appeals, misconduct and academic integrity processes.
• Lead complex and high-risk matters within delegated authority, maintaining confidentiality and records management.
• Coordinate University responses to external complaints/investigations and prepare evidence-based submissions.
• Oversee student wellbeing and safety processes, including escalation and incident management.
• Maintain evidence readiness, data integrity and audit compliance.
• Translate legislative and regulatory requirements into clear policies and escalation pathways.
• Lead reporting on complaints, student safety, wellbeing, completions and related matters.
• Provide expert advice to senior leaders and governance forums.
• Lead and develop a high-performing team.

Conocimientos

Analytical skills

Stakeholder engagement

Communication

Problem-solving

Leadership

Data governance

Regulatory knowledge

Educación

Postgraduate qualification or equivalent experience

Descripción del empleo

Associate Registrar, Student Governance and Compliance

Torrens University Australia – Surry Hills NSW

Who we are?

At Torrens University Australia,making a difference is in our DNA.As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world.That’swhywe’reon a mission to increase access to higher education, so learners from allwalks of lifecan chase their dreams.

Just like our students,our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold,creativeand courageous – with flexible working arrangements that allow you to bring your best.We’vebuilt a culture that celebrates community,collaborationand innovation, where people love what they do.

What’s the job?

The Associate Registrar-Student Governance and Compliance provides senior governance,assuranceand regulatory oversight across designated Academic Services functions. The role supports the integrity of student decision-making, academic records, complaints and appeals, student safety and wellbeing processes, completionsand related student administration.

Working across Academic Services, Student Experience, Legal, Risk,Complianceand academic areas, you will ensure processes are fair, consistent, evidence-based,compliantand auditable. You will lead or coordinate complex and high-risk matters within delegated authority, provide constructivechallengesto operationalleadersand advise senior stakeholders on regulatory obligations, risk,assuranceand continuous improvement.

Day-to-day accountabilities:

Provide governance and assurance oversight across student complaints, appeals,misconductand academic integrity processes, ensuring procedural fairness andappropriate separationof investigation, decision-making,reviewand appeal functions.

Lead complex and high-risk matters within delegated authority,maintainingconfidentiality, privacy, recordsmanagementand conflict-of-interest requirements.

Coordinate the University’s responses to external complaints and investigations, including matters referred to the National Student Ombudsman, and prepare evidence-based submissions and response materials.

Oversee student wellbeing and safety processes, including escalation, reporting, referrals, incidentmanagementand compliance with gender-based violence prevention and response requirements.

Maintain evidence readiness, dataintegrityand audit compliance, using student voice, casetrendsand emerging risks to drive continuous improvement, particularly for students at risk and under-represented cohorts.

Establish andmaintena risk-based assurance framework across complaints, student safety, completions,recordsand student administration processes.

Translate legislative and regulatory requirements into clear policies, procedures, controls, evidencerequirementsand escalation pathways, including ESOS, the National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS obligations.

Lead reporting on complaints, studentsafetyand wellbeing, GBV, completions,graduationand related student administration matters, ensuring information isaccurate, privacy compliant and audit ready.

Provide oversight and assurance of completions, award eligibility, certification, graduation, student records and post-enrolment processes including progression, re-enrolment, transfers, withdrawals,creditand recognition of prior learning.

Provide expert advice to senior leaders and governance forums, work with Heads of Department and key stakeholders to resolve issues, and address root causes through policy review and continuous improvement.

Lead and develop a high-performing team, fostering accountability, accuracy, service, collaboration,learningand positive leadership.

Who you are

A postgraduate qualification in a relevant discipline, or equivalent professional experience.

Significant senior experience in academic or student administration within higher education.

Demonstrated experience managing student complaints,appealsand complex case resolution, including high-risk matters.

Experience leading responses to external complaints,investigationsor regulatory bodies.

Experience overseeing student lifecycle processes, including progression, academicrecordsand completions.

Advanced knowledge of the Australian higher education regulatory framework, including the National Higher Education Code to Prevent and Respond to Gender-based Violence, with the ability to translate obligations into fair and auditable processes.

Strong working knowledge of the ESOS Act, National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS requirements.

Experience providing leadership or assurance in student wellbeing and safety, including sensitive disclosures, incident response,riskand gender-based violence compliance.

Strong analytical, reporting and data governance skills, with the ability to use digital tools and AI appropriately to improve workflows, casemanagementand service delivery.

Sound judgement, problem-solving, stakeholder engagement,communicationand influencing skills, with the ability to deliver fair,practicaland student-centred outcomes.

This is a permanent, full-time positionbasedat Surry Hills Campus in Sydney.

Why join us?

Bold,modernand agile,we’reAustralia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020,Australian Financial Reviewnamed us one of the country’s most innovative companies. As we continue toestablishourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people,you’llfind endless opportunities for professional development and career progression.

We are proud to be anequal opportunity employerandcommittedto creating an inclusive workplace.We do not discriminateon the basis ofrace, colour, religion,age,ethnicity,gender identity, sexual orientation,disability, or any other protected characteristic.

Weencourageapplications fromAboriginal and Torres Strait Islander peoples for all positions.

What we offer:

We support your personal passions,developmentand wellbeing, to make your working life a more rewarding experience. At

Study free in a course/degree related to your position

B Corp certified university – valuesdriven,and purpose led

Access to internal opportunities - Be supported to learn,growand move across the organisation