Dietitian Clinic Receptionist

The Eatwise Clinic; Sutherland Shire Council; On-site; AUD 55,000 - 65,000; Full time

Job summary

The Eatwise Clinic in Sutherland, NSW, seeks an experienced medical receptionist to join our growing allied health team on a permanent full-time basis. You will be the central support, delivering friendly, professional patient and clinician assistance across multiple Sydney locations.

Responsibilities include managing calls, appointments, diaries, billing (Medicare, DVA, NDIS, WorkCover, private), and maintaining accurate patient records.

Qualifications

• Experience in medical reception, practice management, or healthcare administration.
• Strong organisational skills with multitasking ability.
• Ability to work independently while contributing to a team.
• Excellent written and verbal communication skills.
• Experience with Medicare, NDIS, DVA, and private billing processes.
• Advanced Microsoft Office skills and use of practice management software (Halaxy preferred).
• Experience with Squarespace/Canva for website updates is a plus.

Responsibilities

• Welcoming patients and providing a professional first point of contact.
• Managing phone calls, emails, appointments, and clinician schedules across multiple locations.
• Coordinating complex diaries and supporting daily clinic operations.
• Processing billings and claims including Medicare, DVA, NDIS, WorkCover, and private health insurance.
• Managing accounts administration, reporting, and outstanding payments.
• Maintaining accurate patient records and database systems with strict confidentiality.
• Supporting clinicians with administrative and operational tasks.
• Updating website content and clinic resources where required.

Skills

Medical reception experience

Organisational skills

Multitasking

Communication skills

Billing knowledge Medicare/NDIS/DVA

Microsoft Office

Halaxy or practice management software

Website updates (Squarespace/Canva)

Tools

Halaxy

Microsoft Office Suite

Squarespace

Canva

Job description

We are a well-established and growing allied health practice seeking an experienced and organised receiptionst to join our supportive multidisciplinary team on a permanent full-time basis.

Our team consists of 4 Dietitians and a Credentialed Diabetes Educator working across multiple locations in Southern Sydney. This role will primarily be based in our Sutherland office within a busy medical specialist environment. We support a diverse client base ranging from pregnant mothers to elderly patients and work closely with a strong referral network including GPs, specialists, surgeons, and allied health professionals.

This is a varied and hands-on role suited to someone who thrives in a fast-paced healthcare setting, enjoys supporting both patients and clinicians, and takes pride in creating efficient systems and smooth day-to-day operations.

About the Role

As the central support person within the practice, you will play a key role in ensuring the seamless operation of the clinic while delivering a high standard of patient care and administrative support.

Key Responsibilities

• Welcoming patients and providing a professional and compassionate first point of contact
• Managing phone calls, emails, appointments, and clinician schedules across multiple locations
• Coordinating complex diaries and supporting daily clinic operations
• Processing billings and claims including Medicare, DVA, NDIS, WorkCover, and private health insurance
• Managing accounts administration, reporting, and outstanding payments
• Maintaining accurate patient records and database systems with strict confidentiality
• Supporting clinicians with administrative and operational tasks
• Updating website content and clinic resources where required

Skills & Experience

• Previous experience in medical reception, practice management, or healthcare administration
• Strong organisational skills with the ability to multitask and prioritise effectively
• Ability to work independently, whilst remaining a key member of a wider team
• Excellent written and verbal communication skills
• Professional, friendly, and empathetic approach to patient care
• High attention to detail and accuracy
• Experience with Medicare, NDIS, DVA, and private billing processes
• Confidence working independently while contributing to a collaborative team culture
• Advanced proficiency in Microsoft Office Suite
• Experience using practice management software (Halaxy experience highly regarded)
• Experience with Squarespace, Canva, social media, or website updates is advantageous

About You

You are friendly, approachable, and genuinely enjoy building positive relationships with patients and colleagues alike. You bring a calm and professional attitude to a busy environment, along with a good sense of humour and a light-hearted nature that contributes positively to the team culture.

You are proactive, reliable, and adaptable, with strong organisational skills and a willingness to help wherever needed. You enjoy working collaboratively, take initiative, and pride yourself on helping the practice run smoothly while ensuring patients feel welcomed and supported.