Senior Quality & Compliance Manager

Smurfit Westrock plc; Tewkesbury; On-site; AUD 114,000 - 156,000; Full time

Job summary

Smurfit Westrock plc is seeking a senior Quality professional to lead governance, product safety and continuous improvement at our Tewkesbury site. You will drive CAPA, lead a QA/QC team, and ensure GMP compliance while maintaining strong customer relations.

The role focuses on improving quality systems, audits, training, and adherence to external standards, contributing to reduced quality costs and enhanced customer satisfaction.

Qualifications

• Minimum 5 years’ experience in a Quality role at a senior or management level.
• Working and audit knowledge relevant accredited standards.
• Experience in a manufacturing/production environment with Industry standards and guidelines.
• Demonstrable experience of leading change and implementing continuous improvement processes.
• Supervisory experience.
• Demonstrable experience of validating new equipment and processes
• Knowledge of Good Manufacturing Practices (GMP)
• Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique
• Root cause analysis and problem-solving techniques
• Customer relations skills
• Skilled in information handling, analysis, and presentation

Responsibilities

• Lead and support quality governance and product safety.
• Provide information and analysis to support KPI understanding and decision making.
• Review the quality system to ensure compliance with customer and company guidelines and maximize production effectiveness.
• Train and coach employees in quality improvement.
• Recruit and manage a Quality team (QA/QC).
• Develop relationships with customers and provide technical service.
• Manage customer complaint procedures and CAPA.
• Lead site audits and customer-facing activities.
• Promote a total quality culture and continuous improvement.

Skills

QA leadership

GMP knowledge

Quality systems

Data analysis

Project management

Root cause analysis

Stakeholder management

Training & coaching

Tools

6 Sigma

Job description

Smurfit Westrock plc is seeking a senior Quality professional to lead governance, product safety and continuous improvement at our Tewkesbury site. You will drive CAPA, lead a QA/QC team, and ensure GMP compliance while maintaining strong customer relations.

The role focuses on improving quality systems, audits, training, and adherence to external standards, contributing to reduced quality costs and enhanced customer satisfaction.