Senior QA Automation Engineer

Service NSW; Sydney; Hybrid; AUD 135,000 - 162,000; Full time

Job summary

Service NSW is seeking a senior QA Automation Engineer to shape quality engineering across our digital products. You will design scalable automation, enhance the shared framework and integrate CI/CD to deliver fast feedback to multiple engineering teams.

You will mentor engineers, drive reusable patterns, and partner with product teams to adopt robust testing strategies, including accessibility and performance testing. Hybrid work across NSW locations is available.

Qualifications

• Proven experience using Playwright or a comparable modern automation framework.
• Strong API and UI test automation expertise.
• Experience working with CI/CD pipelines and source control platforms.
• Demonstrated experience building or significantly contributing to reusable automation frameworks, engineering tooling or platform capabilities.
• Strong technical problem-solving skills with the ability to navigate complex engineering challenges.
• Excellent stakeholder engagement, communication and collaboration skills.
• Ability to influence technical decisions and work effectively across multiple engineering teams.
• Experience with accessibility and/or performance testing.
• Experience with GitLab CI/CD, cloud environments and developer tooling.
• Practical experience with AI-assisted development tools and modern engineering workflows.

Responsibilities

• Design and develop reusable automation capabilities using Playwright and TypeScript across API and UI testing.
• Enhance shared automation frameworks, libraries, tooling and overall developer experience.
• Build and improve CI/CD integrations that provide fast, actionable quality feedback to engineering teams.
• Develop capabilities across accessibility testing, performance testing, test data management, reporting, service-level testing and mocking solutions.
• Review code and contribute to technical design decisions, engineering standards and best practices.
• Partner with product engineering teams to assess quality risks and determine appropriate testing strategies.
• Troubleshoot complex automation, framework and pipeline issues, identifying scalable and sustainable solutions.
• Create reference implementations, reusable patterns and documentation that empower teams to become self-sufficient.
• Facilitate technical workshops, coding dojos, pairing sessions and knowledge-sharing initiatives.
• Collaborate with engineers, engineering managers, platform teams and specialists across accessibility, security and other disciplines.
• Evaluate emerging technologies, tools and engineering approaches, including opportunities to responsibly leverage AI to improve productivity and quality.
• Influence the strategic direction of quality engineering, mentor team members and contribute to a culture of engineering excellence.

Skills

Playwright

TypeScript

API automation

UI automation

CI/CD

GitLab CI/CD

Accessibility testing

Performance testing

Mentoring

AI tooling

Tools

Git

CI/CD tooling

Automation frameworks

Job description

• Salary Range: $134,626 - $162,153pa+ super + leave loading
  
• Location flexible across Haymarket, Parramatta or Gosford with hybrid working (1-2 office days)

About the Team

The Quality Engineering Team (QET) is a high-impact, collaborative platform and enablement team focused on improving how quality is embedded across digital services. We partner with engineering teams to provide the frameworks, tooling, patterns and coaching that help teams build reliable, accessible and high-performing products with confidence. Unlike traditional testing teams that operate at the end of the delivery cycle, we work upstream with engineering teams to identify risks early, improve development practices and enable teams to take ownership of quality. We collaborate closely with product engineering teams, engineering leaders, platform teams and specialists across accessibility, security and design to continuously improve the way software is delivered. Joining QET offers a unique opportunity to solve quality challenges at scale. Rather than focusing on a single product, you'll help build capabilities, influence engineering practices and create reusable solutions that support multiple teams and customer-facing services. You will also have the opportunity to explore emerging engineering approaches, including the responsible use of AI to enhance software delivery and quality engineering outcomes.

About the Role

We are seeking a curious, pragmatic and hands-on Senior QA Automation Engineer to help shape the future of quality engineering across the organisation. This is a senior engineering role that combines platform development, automation engineering, technical leadership, problem-solving and team enablement. You will play a key role in evolving our quality engineering ecosystem, building scalable automation capabilities and helping engineering teams receive fast, meaningful feedback throughout the software delivery lifecycle. Working within QET, you will contribute to the evolution of our shared automation framework, improve developer experience and CI/CD integration, and establish engineering patterns that enable teams to build quality into their products from the outset. You will influence technical direction, mentor engineers, challenge traditional approaches where appropriate and help drive continuous improvement across our engineering community.

Key Responsibilities

• Design and develop reusable automation capabilities using Playwright and TypeScript across API and UI testing.
• Enhance shared automation frameworks, libraries, tooling and overall developer experience.
• Build and improve CI/CD integrations that provide fast, actionable quality feedback to engineering teams.
• Develop capabilities across accessibility testing, performance testing, test data management, reporting, service-level testing and mocking solutions.
• Review code and contribute to technical design decisions, engineering standards and best practices.
• Partner with product engineering teams to assess quality risks and determine appropriate testing strategies.
• Troubleshoot complex automation, framework and pipeline issues, identifying scalable and sustainable solutions.
• Create reference implementations, reusable patterns and documentation that empower teams to become self-sufficient.
• Facilitate technical workshops, coding dojos, pairing sessions and knowledge-sharing initiatives.
• Collaborate with engineers, engineering managers, platform teams and specialists across accessibility, security and other disciplines.
• Evaluate emerging technologies, tools and engineering approaches, including opportunities to responsibly leverage AI to improve productivity and quality.
• Influence the strategic direction of quality engineering, mentor team members and contribute to a culture of engineering excellence.

What we’re looking for

We’re looking for a hands‑on senior engineer who loves solving complex quality engineering problems and creating scalable solutions that make an impact across multiple teams. You bring deep technical knowledge, strong problem‑solving skills and the ability to influence others through collaboration and expertise. You’re curious by nature, open to new ideas and technologies, and passionate about enabling teams to take ownership of quality throughout the software development lifecycle.

To be successful in this role you will demonstrate:

• Proven experience using Playwright or a comparable modern automation framework.
• Strong API and UI test automation expertise.
• Experience working with CI/CD pipelines and source control platforms.
• Demonstrated experience building or significantly contributing to reusable automation frameworks, engineering tooling or platform capabilities.
• Strong technical problem‑solving skills with the ability to navigate complex engineering challenges.
• Excellent stakeholder engagement, communication and collaboration skills.
• Ability to influence technical decisions and work effectively across multiple engineering teams.
• Experience with accessibility and/or performance testing.
• Experience with GitLab CI/CD, cloud environments and developer tooling.
• Experience mentoring, coaching or enabling engineers in quality engineering practices.
• Practical experience with AI‑assisted development tools and modern engineering workflows.

About Service NSW Digital

At Service NSW Digital, we’re not just building software, we’re transforming how more than 8 million people across NSW access government services. With over 200 digital products and 60+ cross functional teams, our work spans everything from everyday service journeys to whole of government, high impact digital programs functional teams, our work spans everything from everyday service journeys to whole of government, high impact digital programs.

Our recruitment process

Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process.

This will include;

• Work Task
• Behavioural Interview
• Cognitive Assessment
• Reference checks

Office locations

Support office roles are headquartered across Haymarket, Parramatta, and Gosford. We will consider role headquarters outside of these locations where the role can reasonably be performed from that location, taking into consideration the operational, financial, and customer requirements of the role, and an ability to attend a NSW Government workplace as required.

Further Information

Salary Grade 9/10, with the base salary for this role starting at $134,626 base plus superannuation

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 19th November 2026 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.