Senior QA Automation Engineer

NSW Department of Customer Service; Sydney; Hybrid; AUD 135.000 - 162.000; Vollzeit

Benefits dieser Stelle

Superannuation

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Zusammenfassung

NSW Department of Customer Service seeks a hands-on Senior QA Automation Engineer to shape quality across digital services and help evolve our automation framework while guiding teams to embed testing from the outset.

This role offers location flexibility across Haymarket, Parramatta or Gosford with hybrid work (1-2 days in office). You’ll partner with product teams, accessibility and security colleagues to uplift testing standards and deliver reliable, inclusive software for NSW.

Qualifikationen

• Proven hands-on experience with Playwright or similar modern automation frameworks.
• Strong API and UI test automation capabilities.
• Experience building or contributing to reusable automation frameworks and tooling.

Aufgaben

• Design and develop reusable automation capabilities across API and UI testing.
• Enhance automation frameworks and improve developer experience.
• Build and improve CI/CD integrations for fast quality feedback.
• Mentor engineers and influence testing strategies across teams.
• Collaborate with accessibility, security and other stakeholders.

Kenntnisse

Playwright

TypeScript

API testing

UI testing

CI/CD

Stakeholder engagement

Mentoring

AI-assisted development tools

Tools

GitLab CI/CD

Cloud environments

Automation tooling

Jobbeschreibung

• Salary Range: $134,626 - $162,153pa+ super + leave loading
• Location flexible across Haymarket, Parramatta or Gosford with hybrid working (1-2 office days)
• Full-Time (35hpw) Permanent Opportunity

Senior QA Automation Engineer

The Quality Engineering Team (QET) is a high-impact, collaborative platform and enablement team focused on improving how quality is embedded across digital services. We partner with engineering teams to provide the frameworks, tooling, patterns and coaching that help teams build reliable, accessible and high-performing products with confidence.

Unlike traditional testing teams that operate at the end of the delivery cycle, we work upstream with engineering teams to identify risks early, improve development practices and enable teams to take ownership of quality. We collaborate closely with product engineering teams, engineering leaders, platform teams and specialists across accessibility, security and design to continuously improve the way software is delivered.

Joining QET offers a unique opportunity to solve quality challenges at scale. Rather than focusing on a single product, you'll help build capabilities, influence engineering practices and create reusable solutions that support multiple teams and customer-facing services. You will also have the opportunity to explore emerging engineering approaches, including the responsible use of AI to enhance software delivery and quality engineering outcomes.

About the Role

We are seeking a curious, pragmatic and hands-on Senior QA Automation Engineer to help shape the future of quality engineering across the organisation. This is a senior engineering role that combines platform development, automation engineering, technical leadership, problem-solving and team enablement. You will play a key role in evolving our quality engineering ecosystem, building scalable automation capabilities and helping engineering teams receive fast, meaningful feedback throughout the software delivery lifecycle.

Working within QET, you will contribute to the evolution of our shared automation framework, improve developer experience and CI/CD integration, and establish engineering patterns that enable teams to build quality into their products from the outset. You will influence technical direction, mentor engineers, challenge traditional approaches where appropriate and help drive continuous improvement across our engineering community.

Key Responsibilities

• Design and develop reusable automation capabilities using Playwright and TypeScript across API and UI testing.
• Enhance shared automation frameworks, libraries, tooling and overall developer experience.
• Build and improve CI/CD integrations that provide fast, actionable quality feedback to engineering teams.
• Develop capabilities across accessibility testing, performance testing, test data management, reporting, service-level testing and mocking solutions.
• Review code and contribute to technical design decisions, engineering standards and best practices.
• Partner with product engineering teams to assess quality risks and determine appropriate testing strategies.
• Troubleshoot complex automation, framework and pipeline issues, identifying scalable and sustainable solutions.
• Create reference implementations, reusable patterns and documentation that empower teams to become self-sufficient.
• Facilitate technical workshops, coding dojos, pairing sessions and knowledge-sharing initiatives.
• Collaborate with engineers, engineering managers, platform teams and specialists across accessibility, security and other disciplines.
• Evaluate emerging technologies, tools and engineering approaches, including opportunities to responsibly leverage AI to improve productivity and quality.
• Influence the strategic direction of quality engineering, mentor team members and contribute to a culture of engineering excellence.

What we're looking for

We're looking for a hands-on senior engineer who loves solving complex quality engineering problems and creating scalable solutions that make an impact across multiple teams. You bring deep technical knowledge, strong problem-solving skills and the ability to influence others through collaboration and expertise. You're curious by nature, open to new ideas and technologies, and passionate about enabling teams to take ownership of quality throughout the software development lifecycle.

To be successful in this role you will demonstrate:

• Proven experience using Playwright or a comparable modern automation framework.
• Strong API and UI test automation expertise.
• Experience working with CI/CD pipelines and source control platforms.
• Demonstrated experience building or significantly contributing to reusable automation frameworks, engineering tooling or platform capabilities.
• Strong technical problem-solving skills with the ability to navigate complex engineering challenges.
• Excellent stakeholder engagement, communication and collaboration skills.
• Ability to influence technical decisions and work effectively across multiple engineering teams.
• Experience with accessibility and/or performance testing.
• Experience with GitLab CI/CD, cloud environments and developer tooling.
• Experience mentoring, coaching or enabling engineers in quality engineering practices.
• Practical experience with AI-assisted development tools and modern engineering workflows.

About Service NSW Digital

At Service NSW Digital, we're not just building software, we're transforming how more than 8 million people across NSW access government services. With over 200 digital products and 60+ cross functional teams, our work spans everything from everyday service journeys to whole of government, high impact digital programs.

Desired Skills and Experience

Experienced QA Automation Engineer wanted to drive quality at scale. Strong Playwright, JavaScript/TypeScript, CI/CD and automation framework experience required, along with technical leadership, collaboration and problem-solving skills.

Closing Date

Thursday 19th November 2026 at 9:59am