Senior Program Officer

Department of Justice and Community Safety, Victoria; City of Melbourne; On-site; AUD 116,000 - 141,000; Full time

Benefits offered by this job

Superannuation

Job summary

The Department of Justice and Community Safety, Victoria seeks a Senior Program Officer to support applicants through the redress process. You will assess applications and provide clear, fair recommendations, guiding individuals with sensitivity and professional integrity.

The role requires experience in victim-centred, trauma-informed care, strong written communication, and the ability to manage complex cases while maintaining records and collaboration with the team.

Qualifications

• Strong writing and analytical skills to assess complex applications.
• Experience providing victim-centred, trauma-informed case management.
• Ability to assess applications against scheme rules and provide clear recommendations.

Responsibilities

• Manage a caseload of applicants, including those who have experienced trauma.
• Guide applicants through each step and provide sensitive support or referrals.
• Assess complex applications and prepare clear written recommendations.
• Keep accurate records and reports while maintaining professional boundaries.
• Collaborate with others to improve scheme operations.

Skills

Writing skills

Trauma-informed case management

Victim-centred approach

Interpersonal skills

Analytical reasoning

Decision making under pressure

Education

Social work

Psychology

Nursing

Job description

About This Role

• Help people through a sensitive redress process with care and clear advice.
• Assess applications and guide applicants through each step of the process.
• Make a direct difference for people seeking redress and support.
• Work on complex cases where your judgement, writing and empathy matter.
• Fixed-term, full-time role earning $116,413 - $140,849 per year, plus super.

What You Will Do

As Senior Program Officer, you will support applicants through the redress process.

You will assess applications and make clear, fair and well-supported recommendations.

You Will

• manage a caseload of applicants, including people who may have experienced trauma or ill health.
• guide applicants through each step and provide sensitive support or referrals when needed.
• assess complex applications against scheme rules and prepare clear written recommendations.
• keep accurate records and reports while maintaining professional boundaries.
• work with others to support outcomes and improve how the scheme operates.

About You

A qualification in social work, psychology and/or nursing is highly desirable.

You have significant experience providing victim-centred, trauma-informed case management. This may include work with victims, trauma survivors or people needing complex health support.

• You should also have:
• strong writing skills and the ability to analyse complex information clearly.
• the resilience to stay calm and make sound decisions under pressure.
• strong critical thinking skills and the ability to solve complex problems.
• genuine interpersonal skills and a focus on each applicant's needs and circumstances.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email Karen Holmes at [e-mail].

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

Important Information

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.