Program Officer

Department of Justice and Community Safety; City of Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

The Department of Justice and Community Safety in Victoria is seeking a Program Officer to support people seeking redress under state schemes. You will help applicants access support and keep clear records.

You will manage emails, provide sensitive assistance within timelines, guide applicants through outcomes, and maintain professional boundaries. A trauma-informed practice and relevant qualifications are highly valued.

Qualifications

• Trauma-informed case management experience.
• Strong administration and record-keeping skills.
• Desirable: qualification in social work, psychology or nursing.

Responsibilities

• Support people seeking redress under state schemes.
• Provide sensitive support to scheme participants within set timeframes.
• Manage emails and written enquiries, and provide clear administrative support.
• Guide applicants through redress outcomes under scheme policies.
• Keep accurate records of redress outcomes and counselling/therapeutic services.
• Maintain professional boundaries and treat each participant fairly.

Skills

Case management

Administration

Empathy

Problem solving/communication

Education

Social work qualification

Job description

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place. We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad. For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers We’re proud of the important work we do across Victoria.

Want to be part of it?

• Support people seeking redress after experiences of trauma and harm.
• Help applicants access counselling and other support services.
• Build your skills in sensitive, meaningful public service work.
• Fixed term, full-time position role earning $100,894 - $114,476 per year, plus super.
• Role until 31st of December 2027

What you will do As Program Officer, you will support people seeking redress under state schemes. You will help applicants access support and keep clear, accurate records. You will:

• provide sensitive support to scheme participants within set timeframes.
• manage emails and written enquiries, and provide clear administrative support.
• guide applicants through their redress outcomes under scheme policies and guidelines.
• keep accurate records of redress outcomes, including counselling and therapeutic services.
• maintain professional boundaries and treat each participant fairly.

About you A qualification in social work, psychology and/or nursing is highly desirable. Experience in victim support, trauma services or complex health support is also valued.

You should also have:

• trauma-informed case management experience supporting people who have experienced trauma or harm.
• strong administration skills and the ability to keep accurate records.
• resilience and empathy when handling difficult information and challenging conversations.
• clear problem-solving and communication skills that help you understand people and find practical solutions.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email to Karen Holmes, [email protected] .

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

Child safe statement of commitment The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.