Program Officer

Department of Justice and Community Safety VIC; City of Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

Department of Justice and Community Safety VIC in Melbourne is seeking a Program Officer to support people seeking redress under state schemes. You will help applicants access support and keep clear, accurate records.

You will manage emails, guide applicants through redress outcomes, and maintain boundaries while delivering compassionate, trauma-informed service within policy guidelines.

Qualifications

• Trauma-informed case management experience supporting people who have experienced trauma or harm.
• Strong administration skills and the ability to keep accurate records.
• Resilience and empathy when handling difficult information and challenging conversations.
• Clear problem-solving and communication skills that help you understand people and find practical solutions.

Responsibilities

• provide sensitive support to scheme participants within set timeframes.
• manage emails and written enquiries, and provide clear administrative support.
• guide applicants through their redress outcomes under scheme policies and guidelines.
• keep accurate records of redress outcomes, including counselling and therapeutic services.
• maintain professional boundaries and treat each participant fairly.

Skills

Trauma-informed case management

Administration skills

Resilience and empathy

Problem-solving & communication

Education

Social work

Psychology

Nursing

Job description

Department of Justice and Community Safety VIC – Melbourne VIC

• Support people seeking redress after experiences of trauma and harm.
• Help applicants access counselling and other support services.
• Build your skills in sensitive, meaningful public service work.
• Fixed term, full-time positionrole earning$100,894 - $114,476 per year, plus super.
• Role until 31st of December 2027

What you will do

As Program Officer, you will support people seeking redress under state schemes. You will help applicants access support and keep clear, accurate records.

You will:

• provide sensitive support to scheme participants within set timeframes.
• manage emails and written enquiries, and provide clear administrative support.
• guide applicants through their redress outcomes under scheme policies and guidelines.
• keep accurate records of redress outcomes, including counselling and therapeutic services.
• maintain professional boundaries and treat each participant fairly.

About you

A qualification in social work, psychology and/or nursing is highly desirable. Experience in victim support, trauma services or complex health support is also valued.

You should also have:

• trauma-informed case management experience supporting people who have experienced trauma or harm.
• strong administration skills and the ability to keep accurate records.
• resilience and empathy when handling difficult information and challenging conversations.
• clear problem-solving and communication skills that help you understand people and find practical solutions.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.