Senior Program Officer

State of Victoria; City of Melbourne; On-site; AUD 116,000 - 141,000; Full time

Job summary

State of Victoria is seeking a Senior Program Officer to support applicants through the redress process in a thoughtful, trauma‑informed manner. You will assess applications, provide clear recommendations, and manage a caseload with sensitivity to complex health and trauma needs.

You will collaborate with colleagues to improve scheme operations, maintain records, and uphold professional boundaries while guiding applicants step by step through the process.

Qualifications

• A qualification in social work, psychology and/or nursing is highly desirable.
• Experience providing victim-centred, trauma-informed case management.
• Strong writing skills and the ability to analyse complex information clearly.
• The resilience to stay calm and make sound decisions under pressure.

Responsibilities

• Support applicants through the redress process.
• Assess applications and make clear, well-supported recommendations in writing.
• Manage a caseload of applicants, including those who may have experienced trauma or ill health.
• Guide applicants through each step and provide sensitive support or referrals when needed.
• Assess complex applications against scheme rules and prepare clear written recommendations.
• Keep accurate records and reports while maintaining professional boundaries.
• Work with others to support outcomes and improve how the scheme operates.

Skills

Trauma-informed case management

Writing skills

Analytical thinking

Stakeholder engagement

Education

Social Work

Psychology

Nursing

Job description

Help people through a sensitive redress process with care and clear advice.Assess applications and guide applicants through each step of the process.Make a direct difference for people seeking redress and support.Work on complex cases where your judgement, writing and empathy matter.Fixed-term, full-time role earning $116,413 - $140,849 per year, plus super.What you will doAs Senior Program Officer, you will support applicants through the redress process.You will assess applications and make clear, fair and well-supported recommendations.You will:manage a caseload of applicants, including people who may have experienced trauma or ill health.guide applicants through each step and provide sensitive support or referrals when needed.assess complex applications against scheme rules and prepare clear written recommendations.keep accurate records and reports while maintaining professional boundaries.work with others to support outcomes and improve how the scheme operates.About youA qualification in social work, psychology and/or nursing is highly desirable.You have significant experience providing victim-centred, trauma-informed case management. This may include work with victims, trauma survivors or people needing complex health support.You should also have:strong writing skills and the ability to analyse complex information clearly.the resilience to stay calm and make sound decisions under pressure.strong critical thinking skills and the ability to solve complex problems.genuine interpersonal skills and a focus on each applicant's needs and circumstances.To learn even more about this role, please read the position description. If you have any further questions, feel free to email Karen Holmes at [e-mail] and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.How to applyPlease click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.IMPORTANT INFORMATION:Child safe statement of commitmentThe Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.