Senior Program Manager | Retailer & Supplier Programs, FMCG

Resources Group; Sydney; Hybrid; AUD 108,000 - 132,000; Full time

Benefits offered by this job

Hybrid working

Paid birthday leave

Collaborative team culture

Job summary

Resources Group in Sydney leads on delivering complex syndicated benchmarking programmes that help major brands strengthen retailer relationships. The Senior Program Manager will oversee survey setup, data collection, and final reporting, coordinating with retailers and manufacturers to ensure timely delivery.

You’ll bring experience in category management, trading, buying or trade marketing and strong Excel skills.

Qualifications

• Experience in category management, trading or buying.
• Strong technical and Excel skills with Pivot Tables and VLOOKUP/XLOOKUP.
• Understanding of how retailers and FMCG manufacturers collaborate.
• Experience in delivering syndicated benchmarks or similar programmes.

Responsibilities

• Managing survey setup, testing and programme delivery.
• Maintaining participant databases and respondent lists.
• Coordinating with retailer and manufacturer contacts to ensure right surveys are completed.
• Monitoring response rates and representation across categories and organisations.
• Coordinating qualitative interviews where required.
• Reviewing data and reporting outputs before delivery.
• Supporting client queries and managing portal access.
• Collaborating with global operations teams to ensure seamless programme delivery.
• Identifying opportunities to improve processes through automation and AI.

Skills

Category management

Trading

Buying

Trade Marketing

National Account Management

Supply chain

Commercial analytics

Program management

Excel

Tools

Pivot Tables

VLOOKUP/XLOOKUP

Job description

FMCG | Grocery | Retail | Category Management | Buying | Trade Marketing | National Account Management | Supply Chain | Commercial Analytics | Program Management | Excel

We're partnering with a highly respected global insights consultancy that sits at the intersection of Australia's largest retailers and FMCG manufacturers. They're looking for a Senior Program Manager to run the delivery of complex syndicated research that helps some of the world's biggest brands strengthen their commercial relationships.

If you've worked in category management, trading, buying or trade marketing, and you know how retailers and FMCG suppliers work together, this is worth a look.

The Role

A hands-on operational role managing the delivery of syndicated benchmarking programmes from survey setup through to final reporting.

You'll be responsible for:

• Managing survey setup, testing and programme delivery
• Maintaining participant databases and respondent lists
• Working with retailer and manufacturer contacts to ensure the right people complete the right surveys
• Monitoring response rates and ensuring strong representation across categories, departments and organisations
• Coordinating qualitative interviews where required
• Reviewing data and reporting outputs before delivery
• Supporting client queries and managing portal access
• Collaborating with global operations teams to ensure seamless programme delivery
• Identifying opportunities to improve processes through automation, AI and smarter ways of working

You'll thrive here if you like juggling priorities, solving problems, and making sure every detail is right and on time.

About You

Your background is likely in:

• Category management, category analytics or trading
• Buying, merchandise planning or range planning
• National account management, trade marketing or customer/shopper marketing
• Supply chain, demand planning or retail operations
• Commercial, sales or insights analytics
• Market research operations or programme management

Whatever your path here, you'll bring:

• A genuine understanding of how retailers and FMCG manufacturers are structured and work together, ideally in the grocery or supermarket channel
• Strong technical and Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP, and comfort working with large data sets, trackers and reporting outputs
• Excellent organisational skills and the ability to manage multiple priorities
• A meticulous eye for detail and pride in delivering accurate work
• A naturally curious, solutions-focused approach
• Strong communication skills and the confidence to build relationships, ask questions and keep projects on track

What's on Offer

• Up to $120,000 + Super
• Hybrid working with genuine flexibility （Min 1 day a week in office）
• Paid birthday leave
• A supportive, collaborative team with a great culture

About Resources Group

We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.

Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.