Senior Program Lead, Service Fulfilment Transformation

Singtel Group; Australia; Hybrid; AUD 180,000 - 270,000; Full time

Benefits offered by this job

Flexible work arrangement

Office campus facilities

Parental leave support

Employee discounts

Wellbeing programs

Job summary

Optus, a leading Australian telecommunications provider, is seeking an experienced Associate Director, Program Lead to drive delivery of critical OSS and Service Fulfilment initiatives. You will partner with senior technology leaders and stakeholders to establish portfolio plans, govern complex programs, and push for operational readiness across consumer, enterprise, and wholesale segments.

You will oversee cross-functional teams, apply hybrid delivery practices, and leverage AI-enabled methods

Qualifications

• 10+ years’ experience leading complex technology programs.
• Experience in telecommunications, OSS platforms, service fulfilment.
• Proven ability to lead multi-workstream programs with executives.
• Experience with governance, planning, risk and dependency management.
• Strong understanding of agile, waterfall, hybrid, and scaled delivery.

Responsibilities

• Lead strategic delivery, transformation, and modernisation of Optus’ Service Fulfilment portfolio across consumer, enterprise, and wholesale domains.
• Establish integrated portfolio plans across large-scale programs and lifecycle activities.
• Drive delivery excellence with governance, milestone assurance, and executive reporting.
• Oversee end-to-end service fulfilment processes including order management and activation.
• Align business, technology, architecture, and delivery stakeholders on priorities and commitments.
• Lead cross-functional delivery teams and partners to ensure high-quality outcomes.
• Embed contemporary delivery methodologies across waterfall, agile, hybrid and scaled environments.
• Leverage AI-enabled delivery practices to improve planning and risk management.
• Manage vendor performance and ensure delivery commitments.

Job description

Optus, a leading Australian telecommunications provider, is seeking an experienced Associate Director, Program Lead to drive delivery of critical OSS and Service Fulfilment initiatives. You will partner with senior technology leaders and stakeholders to establish portfolio plans, govern complex programs, and push for operational readiness across consumer, enterprise, and wholesale segments.

You will oversee cross-functional teams, apply hybrid delivery practices, and leverage AI-enabled methods