Associate Director Program Lead

Singtel Group; Australia; Hybrid; AUD 180,000 - 270,000; Full time

Benefits offered by this job

Flexible work arrangement

Office campus facilities

Parental leave support

Employee discounts

Wellbeing programs

Job summary

Optus, a leading Australian telecommunications provider, is seeking an experienced Associate Director, Program Lead to drive delivery of critical OSS and Service Fulfilment initiatives. You will partner with senior technology leaders and stakeholders to establish portfolio plans, govern complex programs, and push for operational readiness across consumer, enterprise, and wholesale segments.

You will oversee cross-functional teams, apply hybrid delivery practices, and leverage AI-enabled methods

Qualifications

• 10+ years’ experience leading complex technology programs.
• Experience in telecommunications, OSS platforms, service fulfilment.
• Proven ability to lead multi-workstream programs with executives.
• Experience with governance, planning, risk and dependency management.
• Strong understanding of agile, waterfall, hybrid, and scaled delivery.

Responsibilities

• Lead strategic delivery, transformation, and modernisation of Optus’ Service Fulfilment portfolio across consumer, enterprise, and wholesale domains.
• Establish integrated portfolio plans across large-scale programs and lifecycle activities.
• Drive delivery excellence with governance, milestone assurance, and executive reporting.
• Oversee end-to-end service fulfilment processes including order management and activation.
• Align business, technology, architecture, and delivery stakeholders on priorities and commitments.
• Lead cross-functional delivery teams and partners to ensure high-quality outcomes.
• Embed contemporary delivery methodologies across waterfall, agile, hybrid and scaled environments.
• Leverage AI-enabled delivery practices to improve planning and risk management.
• Manage vendor performance and ensure delivery commitments.

Job description

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Optus is a leading Telecommunications company known for delivering innovative solutions to customers, disrupting the industry, and evolving into a technology company with a diverse portfolio of products and services. As we continue to modernise our technology landscape and accelerate digital transformation, we're looking for an experienced Associate Director, Program Lead to drive the successful delivery of critical OSS and Service Fulfilment initiatives across the business.

What You’ll Do

Partnering closely with senior technology leaders, business stakeholders, architecture teams, and delivery partners across Optus, you will be responsible for:

• Leading the strategic delivery, transformation, and modernisation of Optus’ Service Fulfilment portfolio across Consumer, Enterprise, and Wholesale domains.
• Establishing and maintaining integrated portfolio plans across large-scale programs, platform enhancements, lifecycle activities, and operational commitments.
• Driving delivery excellence through strong governance, milestone assurance, dependency management, RAID oversight, and executive reporting.
• Applying deep understanding of end-to-end service fulfilment processes, including order management, service orchestration, provisioning, activation, inventory management, and operational handover.
• Aligning business, technology, architecture, and delivery stakeholders around priorities, risks, trade‑offs, and execution commitments.
• Leading cross‑functional delivery teams, development teams, and strategic partners to ensure high‑quality delivery outcomes and operational readiness.
• Embedding contemporary delivery methodologies across waterfall, agile, hybrid, and scaled delivery environments.
• Leveraging AI‑enabled delivery practices to improve planning quality, risk management, reporting efficiency, and delivery predictability.
• Managing vendor and partner performance, ensuring commercial obligations and delivery commitments are successfully achieved.
• Driving continuous improvement across governance, delivery confidence, stakeholder engagement, and business value realisation.

What You’ll Bring

• 10+ years’ experience leading complex technology programs, large-scale transformations, or enterprise delivery portfolios.
• Strong experience in telecommunications, OSS platforms, service fulfilment, enterprise technology, software delivery, or system integration environments.
• Proven ability to lead major programs involving multiple workstreams, technical dependencies, vendors, and executive stakeholders.
• Expertise in program governance, integrated planning, schedule management, risk and dependency management, and benefits realisation.
• Strong understanding of agile, waterfall, hybrid, and scaled delivery methodologies.
• Exceptional stakeholder management and executive communication skills, with the ability to translate complex delivery issues into clear business decisions.
• Demonstrated experience leading high‑performing teams and influencing outcomes across matrix organisations.
• Experience leveraging AI‑enabled tools and modern delivery practices to improve productivity and execution outcomes.
• Relevant qualifications in Technology, Engineering, Telecommunications, Business, or Project Management preferred.

The Good Stuff...

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on‑site childcare centre.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future‑ready skills with Optus U’s industry‑focused micro‑credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee‑led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7, in‑person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying yes to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, we’re here to help.

Join us and play a pivotal role in shaping the future of Service Fulfilment delivery at Optus, driving strategic transformation, operational excellence, and technology outcomes that make a real difference for our customers and business.